At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Resourcing Administrator
1x Permanent Contract
1x 6 months Fixed Term Contract
Manchester: £23,280 - £25,419
Guildford: £24,240 - £26,467
Hybrid Remote
Think you can make a difference in the education sector?
Do you have a keen eye for organisation, data, and problem-solving?
Are you confident in managing multiple tasks while ensuring everything runs smoothly?
Imagine playing a crucial role in delivering qualifications to over a million students each year.
At AQA, we work with a community of 39,000 examiners to design, mark and award high-stakes qualifications such as GCSEs and A-Levels. Our Associate Resourcing team oversees resourcing, contracting, onboarding and relationship management within this essential examiner community. If you thrive in a well-organised, process-oriented environment and enjoy working with data and people, this role is for you.
What’s in it for me?
-
Varied and Dynamic Work – A role offering diverse responsibilities and opportunities for professional development.
-
Collaborative Team Environment – Be part of a supportive team, working together to deliver a successful outcome.
-
Generous Pension Scheme – Contribute up to 7%, with AQA adding an impressive 11.5%, plus other flexible options available.
-
Enhanced Holiday Allowance – Enjoy 25 days of annual leave, plus bank holidays and additional closure days over Christmas.
-
Wellbeing Support – Get corporate access to the Headspace app and an Employee Assistance Program to support your mental health.
-
Comprehensive Health Benefits – Private Medical Insurance and a Health Care Cash Reward Plan (for permanent employees), plus paid volunteering days.
-
Modern Office – Our newly refurbished spaces include a gym, games room, and yoga studio in Manchester, whilst our Guildford office provides access to a variety of discounted eateries.
What will I be doing?
As a Resourcing Administrator, you will be responsible for coordinating examiner allocations, managing contracts and onboarding, as well as collaborating with colleagues within the organisation to ensure exams are marked in time for results day. Your role will involve tracking progress using data, forecasting examiner demand and supporting decision-making. You’ll engage with examiners via email, phone and system updates to maintain a smooth process while contributing to continuous improvement initiatives that enhance efficiency.
What will I need to succeed?
-
Experience in a customer-facing or administrative role.
-
Strong organisational skills with the ability to manage multiple tasks.
-
Proficiency in handling data, spreadsheets, and reports.
-
A methodical approach with attention to detail.
-
Ability to work in a team and contribute to a successful outcome.
What next?
Please upload your most recent CV with a cover letter detailing your skills and experience for this role.
You could wait until applications close at 23:59 on Tuesday 4th March to apply, but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person so apply today.
Every application will receive a response.
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and supported to thrive.
#CRE23
Recruitment Agencies
We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Full Job Description
Summary
The Associate Management Administrator plays a critical role in ensuring we have the right
resource in place to deliver our exam series activity. Reporting to an Associate Delivery Lead, and working in a team focused on a small group of subjects, the Administrator is the front line in understanding required demand, issuing contracts to our associate colleagues, processing their response, and ensuring they are effectively on-boarded onto our systems ready to begin training and standardisation. They also support payment calculations and process claims, working closely with our finance team. For many of our associates, the Administrator is their first point of contact, and they provide an important role in answering queries and supporting examiners through our contracting and on-boarding processes.Each year AQA works with a community of around 39,000 Associates to design, produce, mark and award high-stakes qualifications for more than 1 million young people both in the UK and overseas. The majority of these examiners are qualified teachers and academics; responsible for marking student exam scripts to set mark schemes, enabling us to deliver results including GCSEs and A-Levels. Some use their expertise in curriculum design, assessment writing, and pedagogy to design and develop our specifications, our assessments, our CPD offering, and supporting our customer.
Our Associate Management team are responsible for the resourcing, contracting, on-boarding, and relationship management with this vital community. Working alongside internal departments such as Assessment Design, Assessment Production, Marking, Preparation, Moderations and Post-Results, our team ensures that requirements are captured, demand is forecasted, r source is made available, and that our Associates have a positive experience working with AQA. Our team comprises of around 30 core colleagues, (which increases at times of peak activity) and is part of a wider department of around 50 including colleagues focused on Contracting & Fees, Associate Training, Process Development, and Associate Experience.
Activities:
Invite sufficient and suitably skilled examiners ensuring all scripts are allocated to schedule with no examiner shortages on the examination date based upon the agreed quotas
Act upon requests from colleagues to provide additional examiners as and when required.
Invite new associates to work with us from the Recruitment holding pool by transferring them from one system to another and issuing contracts
Encourage high levels of response to invitations, ensuring we are following up by email, by SMS, and by telephone as required
Contribute to and deliver component-level contingency plans in areas where resourcing levels do not meet requirements, using MI to inform decisions and activities
Work with other teams such as Marking on plans for in-flight incentives to complete marking, ensuring that the need for quality and retention of associates is well balanced
Manage the team email inboxes and answer incoming phone calls from associates and other internal teams, ensuring a high level of customer satisfaction and that all queries or issues are dealt with appropriately
For visiting, moderated, and non-examined components, ensure that appropriate allocations are made that are compliant with regulatory and procedural guidance, meeting set deadlines
Issue and report on results of the annual Expression of Interest survey, analysing the data to understand indicative resource levels for the upcoming year
Proof check the wording of contracts for the allocated subject portfolio, ensuring that the dates reflect the published Key Activity Schedule, that the correct fees are listed, and that all other details are correct
Manage the rollover of panels in the system from the previous series, and work directly with Lead Examiners on the hierarchy of examiners for individual components, meeting set deadlines
Maintain the databases and records for generating management information to enable managers to assess performance of the department’s activities
Process requests to mark alternative components, to withdraw from marking, or rescinded contracts in a timely manner, looking to understand the reasons why and adding this to the system for analysis
Issue contract variations as required, ensuring that all details are correct and understood
Process data relating to quality of marking so that accurate records are maintained in our database
Process payment of examiners’ fees and expenses in accordance with AQA policies, ensuring that all payment data passed to Finance is accurate and complete
Support new team members with training and induction, ensuring that policies are well documented, shared and consistently applied to our work
Ensure that risks are identified, documented, and mitigated against
Ensure that regulatory requirements are met, and AQA Quality Management processes are consistently followed
Other duties as required commensurate with the role
To be successful in this role, you will need to know:
Experience in a customer-facing role; able to identify and address the needs of our customers and build positive relationships with them
Experience of working with systems, data, and spreadsheets – able to analyse a number of data sources and understand what’s needed from you
The ability to prioritise tasks and to juggle multiple demands on your time
Resilience and tenacity; the ability to keep going through a long project lifecycle with some obstacles and setbacks
Curiosity, and a desire to make things work better, go quicker, be simpler – an interest in Continuous Improvement and the effectiveness of our processes
Experience of working in a team to deliver a successful outcome – taking ownership for your part of delivery, and offering and receiving support as needed.
What We Do
Arch Capital Group Ltd. (Arch Capital or ACGL), a Bermuda public limited liability company, writes insurance and reinsurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe and Australia, with a focus on specialty lines. Arch Capital Services LLC is owned by ACGL and provides corporate, legal and other support services to Arch Capital.
ACGL provides insurance, reinsurance and mortgage insurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe, Australia and Hong Kong.
