1. Trend, analyze and monitor key performance indicators, suggest improvements and escalate to supervisor/management as necessary.
2. Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency.
3. Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements.
4. Complete Complaint investigation report and maintenance of complaint master list, complaint samples, SOP revision and periodic review.
5. Review and Approve complaints investigation
6. Perform Site's investigation (NCR, SAR, OOS, Complaints, etc) and Site's WI/SOP/Gap Assessment/Impact Assessment.
7. Participate as site representative in the Vision Care Complaints community at Global Corporate Platform.
8. Lead/Host the site Customer Complaint Review Board (CCRB) meeting in the discussion on complaint investigations and evaluation of complaints trend.
9. Support internal (include as internal auditor) and external audits and is responsible for audit finding closure, as required.
10. Work with cross-functional teams to resolve operational quality issues.
11. Perform Monthly Technical Complaint Periodic trending (all platforms).
12. Provide administrative support and manage user access for site’s Trackwise CAPA as system administrator (Back up)
13. Performs any other duties as assigned by Supervisor according to business needs.
N/A
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Employees
Find Jobs for Contingent Worker
What We Do
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning more than seven decades, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.
