Associate Program Manager, OTA Strategic Partnerships (AZ-Hybrid)

Job Purpose:

The Project Specialist supports and coordinates tasks and projects related to Online Travel Agency (OTA) partners and associated businesses. The Project Specialist facilitates the smooth execution of distribution initiatives by collaborating with internal and external teams. The ideal candidate is detail-oriented, organized, and skilled in managing multiple distribution-focused projects in a fast-paced hospitality environment.

Essential Job Responsibilities:

• Provide support to the OTA Strategic Partnership team and other hotel touchpoints regarding OTA and distribution needs
• Assist internal stakeholders and hoteliers in accessing OTA extranets and addressing other extranet-related needs
• Create, maintain, and standardize documentation, communications, and processes for internal and external audiences
• Review and update company and partner intranets to ensure data resources are relevant and current
• Support research, project, and program initiatives
• Proactively track project activity, obstacles, and resolutions to ensure deadlines are met and problems are resolved efficiently
• Generate and analyze reports to support business decisions.
• Communicate effectively with internal teams, OTA partners, and Hoteliers to ensure the accuracy and timely completion of tasks
• Assist hoteliers and member touchpoints with inquiries and provide the necessary support
• Assist in developing and delivering educational opportunities related to OTAs and distribution
• Support the identification of opportunities to better aid the hoteliers with their distribution strategies
• The responsibilities outlined are not to be construed as all-encompassing; other duties and responsibilities may be required

Experience:

• Demonstrated experience managing projects with increasing responsibility
• Experience working with hospitality distribution channels such as OTAs (Expedia, Booking.com, Priceline, Agoda)
• Understanding of Revenue Management discipline
• Knowledge of Property Management Systems (PMS), Central Reservation Systems (CRS), and OTA Extranets

Education:

• Bachelor’s degree in business administration or related field or combination of education and experience

Skills:

• Intermediate proficiency in Microsoft Office Suite, Salesforce, Lighthouse, and QuickSight systems a plus
• Proven ability to prioritize and manage multiple tasks effectively in a fast-paced environment
• Strong skills in written and verbal communication, the ability to interact with others, and data analysis
• Become familiar with organizational policies, practices, functions, and personnel.
• Time management and ability to handle multiple tasks

Other Requirements:

• Located in Phoenix, Arizona, and required to be present in the office at least three (3) days a week (6201 N. 24th Parkway | Phoenix | 85016).

Working at BWH:

Welcome to BWH Hotels, where your passion for hospitality aligns with a purpose-driven mission. By joining our corporate team, you become part of a dynamic community focused on making a meaningful impact on the travel industry. At BWH Hotels, we are dedicated to inspiring travel through unique experiences. We uphold our core values: 

• Integrity and Accountability: We prioritize honesty and take responsibility for our actions
• Excellence in Service: We are committed to delivering the highest service standards to our hotels and guests
• Respect and Inclusivity: We foster a safe, respectful, and diverse work environment. 
• Community Engagement: We actively contribute to the well-being of our global community and uphold human rights
• Environmental Stewardship: We embrace sustainable practices to protect our planet

This position is not eligible for immigration sponsorship.

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

•    Medical/Dental/Vision

•    Vacation/Sick/Floating Holidays - accruals start

•    401K – company match and direct contribution

•    Employee discounts/Hotel discounts

•    Financial and health wellness programs

Equal Employment Opportunity

Best Western International, Inc. (the “Company”) maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQ+ individuals, height, or weight, pregnancy status, childbirth, or related medical conditions, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.