Associate Product Owner

Job Description
Associate Product Owner
Buffalo Grove, IL
Monday - Friday 8:00 am - 5:00 pm
Remote
Are you a passionate product professional seeking to make a meaningful impact?
We are looking for a talented Associate Product Owner to join our dynamic team and contribute to the success of our innovative products. In this role, you will play a pivotal role in ensuring our product delivers an exceptional user experience by proactively identifying and resolving customer issues, translating them into actionable product improvements, and championing the customer voice across the organization.
If you are a motivated and results-oriented individual who is excited to contribute to the growth of our company, we encourage you to apply.
Some of the things you'll be doing:

• Customer Focus: Troubleshoot and resolve complex customer issues escalated by the Support team. Analyze trends and identify recurring problems to proactively improve the product.
• Technical Expertise: Bridge the gap between technical and non-technical teams, ensuring everyone understands the product requirements.
• Product Innovation: Conduct user research and collaborate with stakeholders to define product needs and functionalities. Translate these needs into clear user stories, acceptance criteria, and functional specifications.
• Agile Development: Create detailed work items for identified bugs and enhancements for efficient resolution by the Development team.
• Quality Assurance: Participate in user acceptance testing (UAT) to ensure the final product meets the requirements.
• Communication Champion: Clearly communicate actions taken, findings, and resolutions to relevant stakeholders across Product Management, Development, and Support.
• Knowledge Management: Document all troubleshooting processes and solutions accurately and completely.
• Collaborative Communication: Partner with customer-facing communication teams to ensure timely updates are reflected in product documentation.

What technical skills, experience, and qualifications do you need?

• Undergraduate degree in Accounting, Finance, or Computer Science
• 2+ years of recent product management experience or customer-facing experience
• Excellent written and verbal communication skills, including the ability to communicate with people at all levels of the organization
• Ability to identify and address product challenges.
• Demonstrated ability to prioritize tasks, manage time effectively, and meet deadlines.
• Passion for technology and a drive to create innovative products that delight customers.

#LI-HL1 #CSC #CSCCareers #TechAtCSC
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.