At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.
While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
Job Title: Associate Product Manager
Location: 222 N LaSalle St, Suite 1600, Chicago, IL 60601
Job Description: The Associate Product Manager is responsible for the customer experience, employee experience, and business KPIs for their product area. They work closely with the engineering team, operations team, strategy team, as well as the executive team to drive the product roadmap and deliver innovative solutions to our customers and employees. Primary duties include: Define and prioritize features, enhancements, and bug fixes. Work closely with the engineering team to ensure timely delivery of product releases. Partner with the operations team to streamline operations, improve KPIs, and replace manual solutions with automation. Analyze data to identify opportunities for improvement and business growth. Monitor KPIs and observability of product functionality using NewRelic and Looker, including rollouts, debugging, and stack improvements. Listen to agent calls to validate product assumptions and iterate solutions, including integrating call center platforms to enhance customer service operations and improve efficiency. Assist with the creation and maintenance of product documentation, including user guides and release notes. Collaborate with cross-functional teams including marketing, operations, strategy, and analytics to ensure successful product launches and changes. Ensure that products meet regulatory and compliance requirements. Develop and manage payment integrations platforms to streamline payment processes. Conduct A/B tests and other experiments to optimize business performance and user experience. Work is performed in company’s office in Chicago with some remote work permitted per company policy.
Education Requirement: Bachelor’s degree in Industrial and operations engineering, product management, or related
Experience Requirement: 1 year of experience in Product management or related
Special Skills: Must have experience with each of the following: 1) Developing and managing payment integrations platforms in fintech industry to streamline payment processes and enhance user experience; 2) Integrating and utilizing call center platforms to enhance customer service operations and improve call center efficiency; and 3) Monitoring KPIs and observability of product functionality using NewRelic and Looker, including rollouts, debugging, and stack improvements. Work is performed in the company’s office in Chicago with some remote work permitted per company policy.
Apply: Send resume to [email protected] with “Associate Product Manager” in the subject line.
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Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
What the Team is Saying
What We Do
Grow along with our rapidly expanding organization and help us build and serve up customized, unique technological and client service solutions! We’re pushing the boundaries of what a debt consolidation company can offer.
But our mission to uplift isn’t limited to our clients — we know our people deserve to be elevated to their highest potential through growth opportunities, a healthy work-life balance, and continued support.
Why Work With Us
Our people make a real impact — on our organization as a whole, but also on the lives of thousands of Americans. Beyond Finance offers you the chance to have your voice heard, help people, and grow in a collaborative, uplifting environment.
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Beyond Finance Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a choice between hybrid, remote and in-office work models so you can be where you feel you’ll be the most productive and happy! A few times a year, we gather for in-person departmental meetups, allowing us to share progress and collaborate.
