Associate Product Manager - Documentation Quality

What we want to accomplish and why we need you

Suki provides AI-powered voice solutions for healthcare professionals. At Suki, We're reimagining the healthcare tech stack, making it invisible and assistive. We deliver incredibly fast and accurate voice experiences using the latest in natural language processing and machine learning.

Doctors use Suki Assistant for Clinical documentation, Information retrieval, Diagnosis coding, Dictating anywhere. Suki's AI delivers industry-leading accuracy and gets smarter with each interaction. Clinicians finish their notes an average of 76% faster. Suki Speech Platform allows our  cutting-edge healthcare voice technology to build voice interaction for any healthcare application.

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

Come and join us!

What will you do everyday?

As an early member of the Suki product team, you will wear many hats. You will primarily contribute to Suki’s Clinical Documentation team, ensuring our AI-driven solutions continuously deliver best-in-class performance and user satisfaction. 

In this role, you will oversee development, launch, and drive growth and product success metrics for various ML-driven initiatives. You will write excellent product specifications and work with engineering to ship your product. You will spend time with executive stakeholders, front-line clinicians, and ML and data teams to assist them, learn from them, and improve our product. You will establish structures that will enable us to execute at the next level of scale. You will work in close collaboration with our engineering leaders and help design systems that measure, improve, and guide users in leveraging our ML-driven features effectively.

While you know how to work hard, you also know how to have fun at work, make friends with your colleagues, and contribute to our diverse and inclusive culture. You will also contribute to making doctors’ lives better by reducing the administrative burden they face every day.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Self-starter: You are motivated by impossible challenges and energized by creating something new.
  
• Action oriented: You love to build.  You know that perfect is the enemy of the good – you like to ship fast and quickly iterate.
  
• Discipline: You have discipline to keep current priorities visible and on a path toward success, while developing an entrepreneurial spirit across the team that encourages discussion and experimentation. You have the appropriate balance of patience and impatience.
  
• Resourceful: You enjoy listening to user feedback and then building product in novel ways. You enjoy finding alternate paths to success.
  
• User-centered: You are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior.
  
• A Communicator: you have strong written communication skills, write great product specs the engineers love to read and are responsive.
  
• Passion: You are as passionate about our mission as we are.
  

Responsibilities

• Contribute to product vision, strategy, development, and execution of new ML-driven quality initiatives and features
• Communicate product vision, requirements and constraints for product initiatives and releases to senior management and various stakeholders
• Break down large projects into milestones, make trade-off decisions and get buy-in from cross-functional teams
• Focus on product instrumentation and analytics and iterate based on data and user insights
• Collaborate with clinicians and end users to collect and triage feedback, including statistical analysis of user feedback and quality ratings
• Partner with ML teams and Subject Matter Experts (SMEs) to evolve quality evaluation methods and metrics
• Manage pre-release evaluations, testing, plus A/B testing and experiment scale-up strategies
• Conduct and design experiments related to prompts, prompt templates, and quality initiatives
• Own data flows, tooling, dashboards, and infrastructure required to run continuous ML quality monitoring and improvements
  

Requirements

• Computer science background with a minimum of 3+ years of experience in technology and 1+ year experience in product management
• Being up to date with latest technology trends in AI/ML and Generative AI and their applications
• Demonstrated ability to collaborate closely with ML engineers or data scientists with solid understanding of statistical methods to measure and improve model performance
• Experience of working with large language models (LLMs), including designing and refining prompts to optimize performance and user experience.
• Proven track record with A/B testing or large-scale experiment design and analysis
• Hands-on product management experience of working with backend engineers on system design, experimentation frameworks, and architectures to support low latency interactive applications
• Familiarity with building or managing dashboards, data pipelines, or analytics tooling for quality monitoring
• Experience working with Agile methodologies and be comfortable with a fast-paced, always-on, start-up environment
• Are obsessed with the customer experience. You can translate key consumer needs into business and product requirements. You have an innate understanding of user behavior
  Can serve as the connection between customers and engineering. You are motivated to understand the point of view of doctors practicing medicine
  Leverage user insights and competitive intelligence to inform product decisions. You back decisions with data
  

Tell me more about Suki

• On a roll: Named by Fast Company as the Next Big Thing in Tech, by Comparably for the Best Leadership Team, by Frost & Sullivan for a Technology Innovation Leadership award, just to name a few.
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped given her a sense of balance.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.  In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $110,000 and $120,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.