Associate Practice Manager

Clover is reinventing health insurance by working to keep people healthier.

The Clover Home Care team is responsible for ensuring patients have access to the right care at the right time, in the right setting. We are a group of caring and passionate professionals dedicated to improving the lives of our most vulnerable members by providing in-home primary care, annual wellness visits, supportive care services, behavioral health and community services coordination.

As an Associate Practice Manager, you will support the Senior Practice Manager and play a crucial role in overseeing administrative, care coordination, and field support staff to ensure quality and timely patient care. You will help establish, implement, and manage standard workflows and procedures to improve efficiency and effectiveness within the practice.

This is a hybrid position, with in-person presence required as directed by the Senior Practice Manager and through self-directed collaboration at our Lyndhurst office.

As an Associate Practice Manager you will:

• Assist in overseeing administrative, care coordination, and field support teams to ensure timely and high-quality patient care.
• Support the implementation and management of standardized workflows and procedures to enhance operational efficiency and effectiveness.
• Collaborate closely with the Medical Director and Senior Practice Manager to achieve practice goals and key performance metrics.
• Work cross-functionally with other departments and teams within Clover to ensure smooth practice operations.
• Assist in managing staffing, scheduling, training, and performance management for all areas under your responsibility.
• Participate in individual and team meetings to review progress, identify challenges, and develop strategies to achieve key business goals and metrics.
• Monitor reports and dashboards to identify trends and uncover opportunities for improvement.
• Ensure compliance with policies, procedures, regulatory requirements, billing protocols, and medical records administration.
• Develop and demonstrate expertise with the EMR and other systems to effectively support practice management.
• Facilitate the resolution of patient issues and concerns.
• Support the operations of additional home care programs and take on other projects and responsibilities as assigned.

Success in this role looks like:

In the first 90 days, you'll complete onboarding, understand your responsibilities, assess workflows, and start building strong team relationships while ensuring compliance and addressing immediate issues. By 6 months, your focus will shift to optimizing workflows, managing staff effectively, and achieving key performance indicators (KPIs) for patient care and operational efficiency. Long-term success involves sustaining improvements, leading strategic initiatives, fostering team development, and consistently achieving high patient satisfaction while adapting to changes in healthcare.

You should get in touch if:

• You're passionate about improving healthcare and want to make a real difference in patients' lives.
• You thrive in a dynamic environment and enjoy leading teams to success.
• You have a knack for optimizing processes and love finding creative solutions to complex problems.
• You bring at least 3 years of healthcare management experience, with a track record of leading both clinical and administrative teams.
• You have an Associate's degree or higher (Bachelor's preferred), and being a Registered Nurse would be a plus.
• You have a talent for building strong relationships with diverse groups, from physicians to administrative staff.
• You're known for your organizational abilities and project management expertise.
• You approach challenges with flexibility and a hands-on attitude.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $84,800 - $130,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.