Associate, Partnership (Omni Commerce)

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

As part of the Thailand Deliveries team, Omni Commerce is a growing team responsible for creating Grab's dine-out solutions in the market where restaurants find success by being on our platform. We believe in the power of collective brainstorming and value every team member's input as we continue on our journey to transform the future of Omni commerce.

Get to Know the Role 

A s an Associate, Partnership (Omni Commerce)at Grab, you will maintain relationships with our external partners. Your role involves ensuring the smooth engagement, addressing partner requests or issues, and applying your experience in client engagement and offline events participation. Your experience with the food industry will guide successful partnerships and enhancing our Omni Commerce services. You will report to Assistant Manager, Omni Commerce and will work onsite base in Bangkok Office.

The Critical Tasks You Will Perform

• Partner Engagement: Facilitate seamless engagement with all external partners, ensuring that their needs and expectations are met.
• Support and Response: Act as the primary contact for partner inquiries and issues. Provide solutions to ensure partner satisfaction and retention.
• Client Engagement: Use your experience in client engagement to build and strengthen relationships with partners, promoting loyalty and mutual growth.
• Event Participation: Participate in and support offline events, representing Grab and its Omni Commerce services. Use these opportunities to connect with partners and promote our offerings.
• Industry Research: Research the food industry to evaluate potential partners for the Omni Commerce portfolio. Analyze market trends, competitor activities, and new opportunities to inform partnership strategies.
• Opportunity Identification: Use industry insights to identify and pursue new partnership opportunities that align with Grab's Omni Commerce goals. Develop proposals and pitches to attract and secure suitable partners.
• Collaboration: Work with internal teams to agree on partnership strategies and plans, ensuring a cohesive and unified approach.

Qualifications

What Essential Skills You Will Need

• 1 year experience in environments such as e-commerce. Specific experience in merchant operations will be benefit.
• Experience with Food Industry: A genuine interest and experience with the food industry, with a desire to contribute to its growth.
• Client Engagement Experience: Experience in client engagement and relationship management, with a focus on delivering exceptional service.
• Event Participation: Experience participating in offline events, with the ability to represent us and engage with partners.
• Research Skills: Strong research with the ability to gather and interpret industry data to inform strategic decisions.
• Team Player: Ability to work collaboratively within a team environment.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.