Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.
*Banking services provided by MVB Bank, Inc., Member FDIC
We are looking for an Associate Partner Manager to help manage complex, highly technical banking and fintech relationships with key external fintech partners essential to our business, as well as supporting cross-functional internal stakeholders on projects and priorities. You will assist with day-to-day relationship management and execution of critical workstreams with partners. This includes project and cost management, monitoring partner performance, maintaining partner accountability, and overseeing operational processes. Further, you will collaborate closely with the rest of the partnerships team to develop and implement processes in order to improve overall partner management and work streams with other internal stakeholders.
What you’ll do:
- Prioritize and own multiple cross functional end-to-end work streams to ensure projects are executed with precision and delivered on time. Teams include external partners such as Marketing, Legal/compliance, Member Support, Fraud, Banking Operations, Product, Engineering
- Build rapport with our external partners, establishing trust and strong working relationships
- Own and enhance existing processes with internal and external teams by collaborating closely with various stakeholders and creating detailed documentation for reference
- Track project status, reports, action items, and communicate the status of projects to all stakeholders
- Lead meetings and calls, ensuring all stakeholders are prepared with clear agendas and materials to achieve desired meeting outcomes; capturing and tracking follow ups and action items
- Partner with cross functional counterparts to troubleshoot and resolve partner incidents, outages, and technical issues reported
- Escalate and communicate clear expectations with partners and internal stakeholders when appropriate
- Delegate projects to teams and partners as necessary, ensuring delivery against timelines and priority is maintained and communicated
- Work with the rest of the partnerships team to stay aligned with overall partner management strategies, economics, contracts, and process improvements
Minimum Basic Requirements:
- 3+ years of project and/or partner management experience (tech, fintech, banking project management exposure a plus)
Preferred Qualifications:
- Technical proficiency; ability to build context and understand complex technical projects, jargon, and integrations
- Strong communication and presentation skills, both written and verbal; confidence in leading cross-functional team meetings to achieve results
- Exceptional professional judgment and strong sense of navigating relationship complexity
- Strong problem-solving skills, adaptability to fast paced environments, and ability to multitask and prioritize various projects at once
- Ability to build context and communicate direction to a wide range of audiences
- A detail-oriented mindset with exceptional organizational, follow through, and time management skills
- Good analytical skills and the ability to build and manipulate spreadsheets, structured reporting, and metrics (using Google Sheets/Excel)
- High energy, great attitude, and flexibility in a constantly-evolving team environment
Benefits at Credit Karma includes:
- Medical and Dental Coverage
- Retirement Plan
- Commuter Benefits
- Wellness perks
- Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
- Education Perks
- Paid Gift Week in December
Pay Transparency Notice:
Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary range for this role is $110,978 plus equity and benefits.
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
Privacy Policies:
Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:
- GDPR Privacy Policy
- U.S. Job Applicant Privacy Notice
Top Skills
What We Do
Credit Karma is focused on championing financial progress for over 110 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for resources as they work toward their financial goals. This includes tools for credit and identity monitoring, credit card recommendations, shopping for loans (car, home and personal), and growing their savings* -- all for free. We’ve grown significantly through the years, adding more than 70 million members in the last five alone. We currently have more than 1,300 employees spread across offices in Oakland, Charlotte, Los Angeles, and London.
Disrupting the financial industry is not an easy task. That’s why we know it’s one worth doing. Our core values of helpfulness, ownership, progress and empathy guide our work and our relationships.
Championing financial progress for everyone is a big mission that requires passionate people working together to make a difference in the world. If you’re up for the task, we’d love to have you on our team. Check out our open positions: https://www.creditkarma.com/careers.
*Banking services provided by MVB Bank, Inc., Member FDIC
Why Work With Us
We are a place to inspire, connect and grow. We are a diverse community of passionate people using innovation and technology to improve the lives of our members. We value our people and create ongoing opportunities for both personal and professional growth and connection. Doing good and making an impact is at the center of everything we do.
Gallery
