Associate, Legal Operations, Risk & Supplier Management

Associate, Legal Operations, Risk & Supplier Management
This position will be responsible for assisting with the day-to-day management and operations of the networks of law firms supporting the Legal Department. In this capacity, the candidate will collaborate with all levels of the department, company and outside legal vendors and manage multiple projects. This role has oversight over the governance of the outside counsel management program, including tracking legal spend and pricing, law firm staffing, performance and other metrics, as well as helping to implement a well-managed strategy for engagement and management of outside counsel. This role requires cross-functional coordination to ensure alignment with both departmental and company strategies and objectives. This position is also responsible for the third-party management compliance and information security requirements as it relates to the network of law firms supporting Legal.
Responsibilities:

• Managing outside counsel billing related activities supporting Legal: Review, processing and approval of invoices, timekeeper rates, resolution of complex billing issues and responding to billing and payment inquiries
• Owning daily management and operations within the Legal Department electronic billing system (TeamConnect), including training associates, onboarding suppliers, maintaining procedural documentation, and creating legal matters through workflow management process
• Independently managing a high volume of emails and calls related to law firm management both from internal and external contacts through a shared mailbox
• Partnering with the Legal Department's Information Security team to ensure compliance with data and information security requirements
• Collaborating with Enterprise Supplier Management (ESM) to ensure execution of Third Party Management requirements for Legal suppliers
• Cross-functionally partner with larger team on third party oversight-related deliverables
• Managing multiple tasks independently to meet deadlines
• Recommending solutions and improvements designed to enhance the program and align with overall company strategy and industry best practices
• Developing and maintaining training materials, process documentation and other resources related to outside counsel management processes, ensuring that Legal Department individuals and business associates are appropriately trained and adhering to expectations of the process
• Deliver audit requests and collaborate on Legal Department projects as needed

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 1 year of experience in legal operations, supplier management, process management, risk management or a combination

Preferred Qualifications:

• 2+ years of legal operations, supplier management, process management or risk management
• Relevant risk, process, or program management certification(s)
• Excellent analytical and problem solving skills
• Must be proactive with exceptional attention to detail
• Strong written and verbal communication skills at all levels, including when working with sensitive and confidential matters and with external partners
• Ability to multi-task accurately, while demonstrating flexibility with changing priorities

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are options for in-person days for associates to spend time together working in our beautifully-designed team areas.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $80,100 - $91,400 for Risk Specialist
New York, NY: $87,400 - $99,700 for Risk Specialist
Richmond, VA: $72,800 - $83,100 for Risk Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).