Associate IT Support Analyst

Job Description

ears, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work. 

Overview: As an Associate IT Support Analyst at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession. Your technical knowledge and specialized skills will be utilized to support internal staff members and improve technology solutions. 

Key Responsibilities: 

• Provide support to end users on various services and tools as they relate to their day-to-day work. 

• Tier 1 and Tier 2 service-related responsibilities 

• Monitor the ticketing system  

• New user setup of hardware, software, operating systems, account management and setting up corporate environments 

• End-user hardware/software support including printer maintenance/repair and troubleshooting and configuration of mobile devices 

• Provide remote support to users located in other offices 

• Asset management of inventory and all IT related equipment 

• Assist with the rollout of new IT solutions 

Qualifications: 

• Associate degree in computer science or equivalent experience 

• Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users 

• Ability to calmly and rationally assess competing priorities while under pressure from end-users 

• Ability to quickly acquire an understanding of a technical issue and identify practical resolution options, weighing each option’s upsides and downsides 

• Previous experience with problem solving in a troubleshooting environment 

• Understanding of Windows 10, Windows Server 2016/2019, Office 365, Azure and VMware. 

Why Join Litera? 

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment 

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact 

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together 

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. 

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles