Associate IT Specialist

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

The Associate IT Specialist is a customer service driven professional, committed to providing responsive and thorough assistance to our technology solutions. As a member of the nCino Help Desk team, you are the first line of engagement to support users through complex and routine system needs. Your day to day is spent monitoring and prioritizing user ticket queue, delivering information and documentation to users, delivering projects and tasks to completion, and contributing to the overall success metrics of the IT organization, with a focus on innovation, reputation, and speed at the core of daily service delivery.

Responsibilities:

• Deliver exceptional customer service to all stakeholders via phone, remote, and face-to-face interactions with users to provide solution and enhance user skills 
• Assist in triaging and responding to tickets received into our global IT Helpdesk.  
• Monitor internal IT support channels and field walk-up support requests from other Help Desk and IT team members. 
• Provide day-to-day support and troubleshooting on a variety of hardware solutions (i.e., Mac/PC systems, mobile devices, office printers, audiovisual and video conferencing systems. 
• Solve issues effectively and efficiently by leveraging internal and external resources and knowing when to escalate. 
• Maintain end-user documentation, keeping information current and delivering training and resources as needed 
• Support new hires onboarding by provisioning new computers, user accounts and peripherals. 
• Identify and provide solutions to streamline processes effectively and efficiently 
• Manage and maintain Microsoft Windows desktop/server and Active Directory environments 
• Understand and implement security administration standards on both Mac and PC  
• Stay abreast of current software and technical procedures, and identify innovations to enhance current software and technical offerings 
• Assist with administrative tasks and other assignments as required.  
   

Qualifications:
 

Requirements:

• Bachelor's degree in computer science, information technology, or related discipline or combination experience and education 
• Exceptional communication and customer service skills to Make Someone’s Day and resolve user issues 
• Ability to understand and troubleshoot problems by applying knowledge and documentation resources 
• Experience with endpoint configuration management tools, such as mobile device management (MDM) tools. 
• Ability to troubleshoot basic network issues. 
• Strong technical acumen, with ability to learn and understand new software, systems, and hardware 
• Ability to manage multiple tasks and prioritize based on risk and impact to stakeholders 
   

 Desired: 

• Experience in SaaS or other enterprise IT environments. 
• Experience with Zoom video conferencing. 
• Experience with Microsoft Intune Endpoint Manager. 
• Scripting experience (HTML, PHP, Shell, Bash, Python, etc.)

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted.

The base salary range for this job is:

$21.25 - $32.93

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected]. 

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success.  We strive to create workplaces where employees are empowered to bring their authentic selves to work.