Associate, General Management Zelle

Job Description
Join the largest P2P network in the United States, serving millions of Chase customers every day. As an Associate managing the general operations of Zelle ® at Chase, you will be part of a fast-paced environment where we solve complex problems. This team supports alignment and compliance with the Zelle ® Network strategy. We support our cross functional stakeholders in Fraud, Claims, Marketing and Customer Service as we partner directly with our digital product development team to enhance and deliver new features for Zelle ® at Chase.
You will play a pivotal supporting role by bringing effective communication and robust problem-solving skills. You must be adaptable, analytical, and possesses exceptional attention to detail. You are committed to meeting deadlines efficiently and are passionate about optimizing processes and enhancing risk management strategies. This role is suited to someone who likes to roll up their sleeves and is interested in learning product operations and business management from the ground up, becoming an expert in the dense rule set which governs our product. You will advance your career through excellent day-to-day delivery,
Job responsibilities:

• Build and maintain strong relationships with internal and external stakeholders, ensuring clear and effective communication to serve as a trusted partner.
• Streamline processes to align with Network strategy, ensuring compliance with Early Warning Services (EWS) Zelle® Network standards and regulations, and adhering to all legal, regulatory, and operational requirements.
• Engage in strategic projects that support daily operational management, contributing to analysis, reporting, and risk management.
• Identify, evaluate, and mitigate operational risks related to Zelle ® 's products and services at Chase.
• Apply analytical skills to identify and resolve issues, enhancing team performance.
• Work independently to manage deliverables, communicate progress, and address blockers.
• Contribute to strategic initiatives such as customer escalations, procedures, audits, and regulatory inquiries while helping to establish operational standards.
• Monitor control reporting to identify emerging risks and ensure processes meet leadership, regulatory, and customer expectations.
• Embrace all opportunities to learn product operations and contribute to business management

Required qualifications, capabilities, and skills:

• 2+ years of experience in business operations, product management, risk, audit, accounting, finance, or similar field.
• Ability to manage and prioritize multiple projects with competing priorities and timelines while maintaining a calm demeanor under pressure.
• Detail oriented with excellent record keeping ability.
• Respect for the critical nature of deadlines.
• Self-starter with an analytical mindset and ability to solve problems, address blockers, and suggest improvements.
• Strong written and verbal communication skills with the ability to influence peers and build strong stakeholder relationships.
• Humble team player who enjoys being part of creating solutions.
• Knowledge of payments and digital banking trends a plus, but open to experience in other industries
• Advanced proficiency in Excel, PowerPoint and Word.
• Bachelor's degree.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.