Associate, FMCG Client Success Management

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

As a member of Grab, you'll bring your team forward while developing your potential and being inspired by industry-leading minds. We are a mix of young and experienced individuals, all motivated to make a societal impact in Southeast Asia.

Grab B2B, the B2B SaaS team within Grab, simplifies business transportation, corporate food & package deliveries, corporate utilities, OVO payment, and Grab Marketing Services for companies across Southeast Asia. We engage with top companies and brands, focusing on successful key account management. We are looking for a FMCG Client Success Management person to help acquire and grow a portfolio of top Indonesian FMCG corporate clients.

Get to Know the Role

You will manage a top FMCG account portfolio, using client, industry, and data insights to upsell and cross-sell platform products, aiming to achieve revenue goals and exceed client expectations. Sales skills are necessary , as you will need to create prospect and maintain pipeline, while tracking performance against sales targets. Additionally, you will also collaborate with partners across departments to develop solutions that meet consumer needs and achieve performance goals. You will report to the Mid Market Manager. You will be based in Jakarta office and work in hybrid.

The Critical Tasks You Will Perform

• You will oversee a portfolio of leading FMCG accounts, using insights to foster relationship within the broader client's organization to increase upselling and cross-sell opportunities
• Generate and maintain a healthy pipeline of deals while monitoring performance against sales targets to reach revenue goals.
• Cultivate and nurture enduring relationships with key FMCG clients and brands.
• Identify and address client needs and challenges.
• Gain a comprehensive understanding of Grab B2B products and business solutions.
• Use data and draw insights to present account plans and perform data analysis using Salesforce CRM
• Implement growth strategies tailored to specific accounts.
• Set revenue targets and develop business plans.
• Contribute to new programs and launches to strengthen Grab B2B's position as a market leader.

Qualifications

What Essential Skills You Will Need

• You have a min. of Bachelor's Degree in business, management, or relevant field of study
• You have a min. 3+ years of experience working with or in FMCG B2B, Media Agency, Saas, corporate environment (direct client-facing role)
• Experience generating sales, clients success and key accounts performer in achieving and even exceeding, sales targets.
• You are someone who can work well in a startup VUCA (Volatile, Uncertain, Complex, and Ambiguous) environment. Have demonstrated integrity and respect in the performance of their responsibilities.
• Experience working with minimum instructions, and takes on a strategic approach in delivering tasks.
• Experienced working with different people of multiple background to build good network with clients and within the Grab business.
• Motivated to self-improve and to learn about the Grab B2B platform, Grab's multiple products, processes and stakeholders.
• You are a well-articulated person who can verbally and visually explain your point of view.
• Proficiency in using Salesforce CRM data analysis, Microsoft Office, and Google Workspace.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.