Associate End User Experience & Engineering Manager

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

Title: Associate End User Experience & Engineering Manager

WHAT YOU’LL DO:

The Associate End User Experience & Engineering (EUX) Manager is instrumental in the strategic planning, development, and execution of advanced technical initiatives aimed at enhancing the organization's digital environment for end users. This role focuses on researching and developing solutions, planning projects, and providing strategic leadership and support to solve complex problems. Collaboration with department leadership and cross-functional teams is essential to ensure the success of high-visibility projects and alignment with organizational goals. Effective communication, strategic thinking, and security management are vital to ensure a seamless user experience and maintaining adherence to IT policies. 

• Help to oversee, lead, and support strategic End User Experience & Engineering initiatives, including high-visibility projects related to the design, development, testing, and implementation of solutions that address end-user pain points and align with organizational goals.  

• Collaborate with leadership, security team, and other organizations to ensure successful implementation of projects. 

• Develop, implement, and maintain complex automation solutions using automation platform tools. 

• Support tickets submitted by end users for solutions owned by the EUX team. 

• Conduct advanced troubleshooting and provide high-level technical support for EUX-owned environments. 

• Mentor junior staff, help lead strategic initiatives, and act as a subject matter expert in advanced technical areas. 

• Create, maintain, and update comprehensive documentation for scripts, applications, configurations, and infrastructure used in the end-user computing environment. 

• Implement and uphold security measures to protect end-user computing environments, assisting with environment audits and ensuring compliance. 

• Communicate project status, technical issues, and training opportunities to team members, management, and end users. 

• Cross-train team members and other IT departments to eliminate single points of failure and ensure comprehensive coverage of responsibilities. 

• Perform all other duties and activities as required. 

• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values: 

• Mission: To empower insurers to reimagine the future of insurance 

• Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses 

• Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead  

Competencies: 

• Core Employee:  

• Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients. 

• Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals​; includes the ability to recognize and incorporate a broad range of diverse perspectives ​ 

• Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions​ 

• Accountability: Willingness to accept responsibility for your actions and work​; ability to set and achieve meaningful outcomes for oneself 

• Adaptability: ​Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued​ 

• Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others​ 

• Cultural Agility: Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner. 

WHAT YOU’VE DONE: 

Education and Work Experience:

• A bachelor’s degree in computer science, Information Technology (IT), or a similar discipline or equivalent years of experience 

• 4+ years of professional experience in IT or a closely related field. 

• Proficiency in automation technologies such as Azure Automation or equivalent. 

• Intermediate to advanced knowledge of scripting/programming languages like PowerShell, C#, or Java. 

PREFERRED: 

• Possession of certifications related to Microsoft 365, JAMF, Intune, or Azure. 

• Expertise in managing and administering macOS and Windows environments. 

• Experience with project management tools and methodologies. 

Knowledge, Skills, Abilities & Behaviors:  

• Proficiency in tools such as Visual Studio and Visual Studio Code 

• Understanding of IT cloud infrastructure architecture methodologies. In-depth knowledge of  Microsoft Windows 11, Microsoft 365 services, and security standards. 

• Strong problem-solving skills with the ability to handle complex technical issues. 

• Excellent interpersonal skills with the ability to effectively communicate with leadership and cross-functional teams. 

• Ability to lead and mentor junior staff, providing guidance and support for professional development. 

• Strong organizational skills and attention to detail. 

• Ability to conduct thorough research and development, implementing innovative solutions based on new technologies. 

• Ability to create, maintain, and update detailed documentation for technical processes and infrastructure. 

• Implement and maintain robust security measures, including regular audits and compliance checks. 

Work Environment & Other Requirements: 

• Travel: [X] 0-10% [] 11-25% [] 26-50% [] 51-75% [] 76-100% 

• Special Hours: May be required to work during scheduled maintenance windows for specific projects. If requested to work, these maintenance windows will typically occur on the first Monday of each month (excluding holidays) from 6 PM to 12 AM Central Time. 

• Work Authorization: Must be legally authorized to work in the country of the job location 

• Physical Requirements: [X] Sedentary Work [] Light Work 

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work 

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improves our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected]. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

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