Job Description
Discover Your Future with Embry-Riddle Aeronautical University!
Embry-Riddle: A Global Leader in Aviation and Aerospace
With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.
Perks Await You at Embry-Riddle!
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Generous Time Off: Enjoy 15 days of personal leave in your first year, plus 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
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Health Benefits: Access comprehensive medical, dental, and vision coverage, wellness programs, and fitness memberships. Flexible spending and health savings accounts help you manage healthcare costs.
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Tuition Coverage: Get 100% tuition coverage for one undergraduate and one graduate degree. Your spouse and dependent children up to age 26 are eligible for 100% coverage for undergraduate tuition and 80% for graduate tuition.
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Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan annually, plus a 4% matching contribution, with no vesting period.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry‑Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry‑Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
Opportunity:
Join the Aviation and Aerospace vanguard!
Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that’s at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today.
Reporting to the Dean of Student Support, the Associate Director, Student Support Systems and Communications is directly responsible for implementation and oversight of all technical business processes, systems, and communications for the Department of Student Support at the Daytona Beach Campus. The position works directly with Student Support leadership to assess technical processes and make recommendations for improvements, to develop new processes, and to provide accountability metrics and reporting. The position is responsible for departmental oversight of technical systems used by all Daytona Beach Student Support staff such as but not limited to Salesforce CRM and Marketing Cloud, Campus Solutions, Imaging, ERNIE, departmental webpages and SharePoint sites, and Civitas. The position will also assist the Student Support leadership team with managing internal business process documentation, communication plans, and systems updates and with all technical systems changes and training. The Associate Director will conduct research and detailed analysis of student retention and persistence related to system functions and make recommendations and work directly with Student Support leadership on areas to improve and ways to increase process efficiencies for the team to support retention goals.
This leadership position must work collaboratively with other Daytona Beach campus and university departments such as IT Support, Financial Aid, Registrar, Military and Veteran Student Services, Admissions and Student Financial Services. The Associate Director will support excellence in student support at every opportunity and participate as a team member, leader, and support our team environment and overall strategy.
Qualifications
Required Education and Experience:
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Bachelor’s degree in education, counseling, advising, educational technology, or a related field.
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In lieu of a degree, a minimum of three years of relevant experience in academic advising, student or customer support, or educational technology systems support will be considered.
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Strong preference for candidates with experience using academic technical systems such as Oracle/Campus Solutions, CRM platforms, or electronic documentation systems.
Required Licenses, Certifications, and Security Clearances:
- None required.
Required Skills, Knowledge, and Abilities:
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Strong analytical skills and in-depth knowledge of information systems.
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Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Microsoft operating systems, and general internet applications.
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Excellent verbal and written communication skills, with the ability to effectively interact with students, staff, faculty, and other stakeholders at all levels.
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Demonstrated ability to deliver high-quality student support and customer service.
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Strong organizational skills with the ability to manage multiple priorities.
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Proven ability to work both independently and collaboratively in a team environment.
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Adaptability and willingness to learn new technologies in a fast-paced environment.
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Effective problem-solving skills with the ability to investigate issues and implement corrective actions.
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Professional demeanor with the ability to maintain a positive and courteous image.
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Ability to handle challenging situations tactfully and remain composed under pressure.
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Sound judgment and the ability to make informed decisions.
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Willingness to seek guidance and take initiative in the performance of job duties.
Required Experience:
- A minimum of 3 to 5 years of related work experience in academic advising, student or customer support, or educational technology systems support.
Top Skills
What We Do
Embry‑Riddle has been at the forefront of ground-breaking aeronautical milestones since the early days of flight as the world's largest and most respected university specializing in aviation and aerospace. With over 155,000 graduates around the globe, Embry‑Riddle is leading the future – and changing it.
Embry-Riddle Aeronautical University is a nonprofit, independent institution offering degree programs at our residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as online through our award-winning Worldwide Campus.
Programs at Embry-Riddle cover the various fields within applied science, aviation, business, computers & technology, engineering, security, intelligence & safety and space. The University engages in extensive research that aims to address the unique needs of the future of these industries – thanks to cutting-edge labs and facilities, expert faculty and a dedicated student body.
All academic programs at Embry-Riddle are approved for veterans' educational benefits and are accompanied by personalized academic advisement.
Visit www.erau.edu for more information.
Follow our campuses on Facebook, Instagram, X, TikTok and YouTube for a real-time view of life at our campuses.
CONTACT INFORMATION:
Arizona: [email protected] // 800-888-3728
Florida: [email protected] // 800-862-2416
Worldwide: [email protected] // 800-522-6787
