Associate Director, Student Academic Success

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Job Title: Associate Director, Student Academic Success

Department: Student Academic Success

FLSA Status: Exempt

Reports to: Director, Student Academic Success

Work Schedule: 35 hours/week; 12 months/year

Union: N/A

Grade Level: 7

Salary Range: $54,900 - $68,600

General purpose: The Associate Director of Student Academic Success will implement academic support for diverse learners, aiming to increase student success, retention, persistence to graduation, and overall satisfaction. This role involves significant partnership and collaboration with the faulty and various campus offices, including advising, accessibility and disability services, registrar, and student development, and requires a collaborative, strategic, and solution-oriented professional to enhance the College’s capacity for providing campus-wide academic support initiatives for all students.

Essential Duties & Responsibilities

Leadership and Supervision:

• Provide operational-level oversight of MICA’s academic success coaching, tutoring programs, and peer mentorship initiatives.

• Onboard, and supervise academic success coaches, tutors, and peer mentors, providing ongoing training and support.

• Ensure an integrated approach to student academic success and academic advising to provide services that support undergraduate (transfer, first-time in college, international), graduate, and open studies populations.

• Carefully review, monitor, and revise rules and regulations that govern degree planning, course registration, and advising that unintentionally force students off track or diminish belonging.

• Target interventions and reporting to highlight Courses with high failure or Drop/Fail/Withdrawal rates.

Student Support and Collaboration:

• Collaborate with and refer students to campus resources such as advising, accessibility and disability services, and student development to support academic success and retention.

• Ensure coordination with the Student Life team in an integrated manner where non-clinical support for students is identified as a need to ensure an integrated and seamless support experience as they navigate academic, personal, and family challenges impacting their learning and persistence at the college.

• Counsel, coach, and intervene with struggling students on a regular basis and leverage resources, expertise, and partners in other units (Student Life, Career/Experiential, Enrollment Management and Services).

Program Implementation and Coordination:

• Work with the Director of Student Academic Success, Vice President of Student Affairs, and other campus partners to implement resources and support mechanisms for students.

• Represent the Office of Student Academic Success in the implementation and management of the Summer Bridge program in collaboration with the Division of Student Affairs.

Committee and Team Involvement:

• Serve on committees related to retention, academic standing, and overall student satisfaction with MICA’s academic programs.

Survey and Data Management:

• Implement student satisfaction survey initiatives in collaboration with the Registrar and Student Affairs, analyze data results, and develop action items based on findings.

• Collaborates on analyzing alumni survey data and developing action items based on findings.

• Document all information and communication in the appropriate database once identified (e.g., Starfish, Slate, etc.).

Event Participation and Additional Tasks:

• Participate in Office of Student Academic Success campus events and retention initiatives providing both content and logistical support where needed.

• Collaborate to develop printed and online educational resources for students, faculty, and staff about student support resources within the Academic Success Center and Division of Student Life.

• Assist with additional tasks or initiatives related to academic student success and retention as needed.

Mission Support:

• Interacts with co-workers, visitors, and other staff of the College consistent with the values of MICA.

• Support the mission of the Office of Student Academic Success and contribute to overall student success.

• Work as a collaborative member of the Office of Student Academic Success team in student retention and success.

• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrated experience and creativity in managing difficult and complex situations involving students, families, staff, and faculty.

• Knowledge of contemporary principles/practices in student development, multicultural competence, and case management.

• Ability to use independent judgment to tactfully resolve problems and diffuse emotional situations.

• Knowledge in areas of crisis and risk management, behavioral intervention, and community standards in a higher education environment.

• Ability to exercise discretion in handling highly confidential information and work with confidential and time-sensitive materials.

• Ability to evaluate instructional and program effectiveness.

• Skill with survey design and qualitative/quantitative research methods and experience with assessment in higher education

• Ability to gather, interpret, and extract meaning from data to inform decision-making.

• Experience with Canvas and Zoom

• Capacity to develop, implement, and manage strategic objectives.

• Collaborative, proactive style with excellent interpersonal skills.

• Excellent organizational and planning skills with the ability to manage multiple projects.

• Detail-oriented and deadline-driven work ethic.

• Excellent written and verbal communication.

• Ability to manage budget and personnel.

• Proficiency in the Google Work suite (Drive, Docs, Sheets, Forms, and Slides), and ability to learn other platforms in use at the college as needed.

Minimum qualifications:

• Bachelor’s degree in higher education, social work, or related field

• Three to Five years experience working in academic or student life with both undergraduate and graduate students.

• Knowledge of student development theory and its applications, and common issues and trends for college students' case management models.

• Evidence of an effective leadership style, and a background demonstrating success in working with students, parents, faculty, and administrators.

• Experience working in a Bridge Program or management position within a team.

Preferred Qualifications:

• Master’s degree in higher education, social work, related field

Reporting to this position: No direct reports.

Conditions of Employment:

• Satisfactory Background Check

• Occasional evening or weekend required.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to (amt) pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (may be adjusted depending on position)

• Work environment: While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually (minimal, moderate, or high).

• Required training: Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment. (additional training may be added, SEE: EHS Manager training schedule)

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at 410-225-2363.