Associate Director, Enrollment Performance

Reposted 6 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
64K-86K Annually
Junior
Edtech
The Role
The Associate Director of Enrollment Performance Excellence focuses on enhancing leadership and enrollment skills through training programs, workshops, and one-on-one coaching. This role analyzes performance data using Qualtrics, develops actionable insights, and collaborates with leadership to improve enrollment processes and communication standards. Key responsibilities include ensuring compliance, fostering a mentorship culture, and aligning coaching practices with strategic goals to enhance student enrollment.
Summary Generated by Built In

Compensation Range:

Annual Salary: $63,720.00 - $86,020.00

Position Summary:

The Associate Director of Enrollment Performance Excellence is dedicated to enhancing leadership and enrollment skills. We prioritize quality through initiatives such as EQi 2.0 workshops, high call quality standards, and strict compliance. Collaborating with the Qualtrics team, we analyze performance data to produce insightful reports that inform strategic decisions. This role ensures the alignment of coaching practices with enrollment leaders, providing consistent experience for team members, and improving student enrollment. Additionally, we conduct training sessions to reinforce our coaching philosophy and support continuous development.

Essential Functions:

· Partners with L&D to design and implement training programs for Associate Directors to enhance their coaching and leadership skills.

· Conducts regular workshops and one-on-one coaching sessions to address specific skill gaps and development needs.

· Develops a mentorship program to foster peer-to-peer learning and support.

· Focuses on improving call conversation techniques, ensuring advisors can effectively communicate with potential enrollees.

· Enhances program knowledge to ensure advisors are well-informed and can provide accurate information.

· Develops skills related to enrollment processes and best practices for guiding prospective students.

· Establishes standards and best practices for call quality and compliance.

· Implements a system for leaders to regularly review and assess advisor calls.

· Provides feedback and coaching to leaders on how to effectively monitor and improve call quality.

· Ensures all compliance requirements are met and maintained.

· Partners with the Qualtrics team to utilize their platform for performance measurement and improvement.

· Analyzes data from Qualtrics to identify trends and areas for improvement.

· Develops actionable insights and strategies based on Qualtrics data to enhance overall performance.

· Trains leaders on how to use Qualtrics effectively for performance management.

· Collaborates with other departments to ensure alignment of performance coaching initiatives with overall business goals.

· Leads by example, demonstrating best practices in coaching and performance management.

· Fosters a culture of continuous improvement and professional development.

· Prepares regular reports on the effectiveness of coaching programs and initiatives.

· Uses data to measure the impact of coaching on performance and make data-driven decisions.

· Presents findings and recommendations to senior leadership.

Supervisory Responsibilities:

Yes, this role will have supervisory responsibilities.

Requirements:

Education & Experience:

· Bachelor's degree or equivalent experience required (in lieu of education, extensive relevant work experience will be considered).

· 3+ years of experience in consultative or solution-based sales.

· Demonstrated success in sales, with a history of achieving or exceeding sales targets through a consultative approach.

· Experience in coaching, training, or leadership development with a strong track record in performance management.

· Admissions or enrollment experience desirable

· Experience in higher education is desirable

· Experience working in a technology-driven enterprise preferred

Competencies/Technical/Functional Skills:

· Proven experience in skill development, coaching and/or leadership development role.

· Strong analytical and critical thinking skills

· Excellent communication and interpersonal skills

· Understanding of coaching and performance methodology.

· Knowledge of leadership principles and practices

· Ability to give feedback

· Ability to understand and interpret the needs of prospective Learners

· Agility in learning

· Ability to maintain effectiveness during significant work changes and under pressure.

· Maintaining a positive attitude during challenges and offering an optimistic yet realistic view of future opportunities.

· Strong understanding of call quality and compliance standards.

· Experience with Qualtrics or similar performance measurement tools.

· Ability to effectively present information and respond to questions from prospective Learners, University associates licensing and accrediting agencies and the general public

· Ability to collaborate effectively with others

· Knowledge of academic and business workings of a higher education institution

· Skill in operating equipment, such as personal computer, fax, copier, phone system

· Ability to use and facilitate online communications

· Demonstrated ability with enrollment information systems and web-based recruitment

· Proficient with Microsoft Word and other applications in the Microsoft Office suite

Location: Remote

Travel: Minimal travel required

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.

Top Skills

MS Office
Qualtrics
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
San Diego, California
6,249 Employees
On-site Workplace
Year Founded: 1971

What We Do

At National University, we believe it’s not just about the degrees our students earn, but the degree to which they use them.

Since 1971, we have supported working professionals who want to be a powerful force for positive change. That’s why we make education accessible to adults who live and work in the real world. It’s why we were the first to develop a flexible, one-class-per-month format. It’s why we offer more than 120 graduate and undergraduate degree programs. And it’s why we will continue to innovate and leave a mark on people who will one day leave their mark on the world.

We embrace diversity. Because it brings a new perspective to every industry. Our classes and faculty are made up of an eclectic mix of people who reflect our different communities and have the influence to shape where we’re headed.

We do all this because we care. About our students. Our staff. Our supporters and our community. We are a private, nonprofit institution that does not answer to shareholders. We invest our money back into making improvements so that the people who come here can do the same.

We know our legacy does not end when our students graduate. It begins

Similar Jobs

Remote
Hybrid
Atlanta, GA, USA
289097 Employees

Mondelēz International Logo Mondelēz International

Sr. Manager, Global Captive - Employee Benefits

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Remote
Hybrid
8 Locations
90000 Employees
137K-189K Annually
Remote
OH, USA
3000 Employees

Cohere Health Logo Cohere Health

RN Reviewer

Healthtech • Software
Easy Apply
Remote
United States
800 Employees

Similar Companies Hiring

Campus Thumbnail
Edtech
New York, NY
267 Employees
ReUp Education Thumbnail
Social Impact • Edtech
Austin, TX
145 Employees
Stepful Thumbnail
Software • Healthtech • Edtech • Artificial Intelligence
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account