About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.
In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 23 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
Position Summary
e.l.f. SKIN is seeking a Community Manager to engage our incredible growing community. The Community Manager will connect with our fans on Social and is responsible for answering customer questions, helping educate across our skin assortment and celebrating their skin journey. This role will manage Social inbounds, lead proactive engagement opportunities, track feedback and identify ways to celebrate our customers both on and offline, laddering up to the broader Community strategy.
The Community Manager is responsible for communications across brand owned Social, earned coverage and overarching Skin conversations. This role will play a key role in increasing e.l.f.’s social media presence and gaining visibility for the brand among beauty lovers.
Responsibilities:
- Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
- Conduct positive and proactive outreach to aid in brand awareness and foster brand love
- Escalate consumer inbounds to key channel leads
- Identify and draft new macros based on inbound volume and trend
- Actively engage with our audience on social media by liking, commenting and responding to messages
- Be agile, open and have a ‘rapid response’ approach to our online customers
- Communicate with the customer service team on product orders and promotions
- Be curious to identify NEW content trends, opportunities and trends to social channels
- Pull weekly and monthly community insights and metrics for cross-functional tracking and reporting
- Provide weekly updates on trending conversations, comments and complaints happening on our social channels (or competitor channels)
- This position does include some routine responsibilities; the right candidate will be nimble and adaptive
Requirements:
- Dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
- Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
- Excellent knowledge of Tik Tok, Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media emerging platforms
- Prior experience in growing and scaling a digital community is a huge plus
- Excellent multitasking, time-management skills
- You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”
- The ability to act fast and in real-time
- Have a strong passion for all things beauty
- Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)
This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.
What We Do
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Celebrating the beauty of every eye, lip and face is fundamental to our DNA. It’s in our name and inspires us as a company. We are committed to creating a culture internally – and in the world around us – where all individuals are encouraged to express their truest selves, are empowered to succeed and where we do the right thing for people, the planet and animals.
Our deep commitment to inclusive, accessible, cruelty-free beauty has fueled the success of the e.l.f. Cosmetics brand online and at retail since 2004. With the 2020 acquisition of the pioneering clean-beauty brand W3LL People, and the new lifestyle beauty brand Keys Soulcare created with Alicia Keys, we continue to strategically expand our portfolio with brands that support our purpose and values. Our brands are widely available online, and at leading beauty, mass-market, and natural specialty retailers.
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