Associate Cloud Systems Engineer

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence 

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work. 

Overview: A Associate Cloud Systems Engineer at Litera is responsible for implementing and supporting systems infrastructure for critical reliability and maximum uptime. This includes partnering with Product, Engineering, and Information Security teams to support our global business and customer base. 

Key Responsibilities: 

• Provide support to end users on various services and tools as they relate to their day-to-day work.

• Analyze end to end design of our systems, tools, and processes; identify gaps in existing requirements and design

• Develop requirements and system designs for complex systems involving many services, teams, and stakeholders

• Find ways to improve the experience for end-users

• Partner with Product, Engineering, Customer Support, and Solutions Engineering teams to help shape our solution and strategy

• Collaborate with IT Security to define policies and required analysis

• Help in shape Information Technology to meet the needs of the business.

Role progression:

Within 1 month, you will:

• Complete new hire onboarding process including eLearning courses, instructor-led training, peer shadowing, and more.

• Learn Litera's platform by collaborating with teammates, attending training sessions, and participating in in-product guided experiences

•  Meet the team and learn the nuts and bolts of our business and our path to success

• Become familiar with best practices, processes, and business tools including public cloud providers utilized by Litera

•  Understand influencing metrics and how to influence time to value, end-user experience, adoption, and growth Within 3 months, you will:

• Perform day-to-day operations and maintenance of on-premise and cloud-based systems, including but not limited to deploying cloud resources, backup, recovery, and resolving complex technical problems.

• Maintain ISP, firewalls, routers, switches, and wireless networks.

• Manage and administer multiple Office365, Azure and AWS environments

• Identify and integrate existing tools and security solutions.

• Collaborate with the team to implement well-architected cloud solutions, that are cost effective.

Within 6 months, you will:

• Improve our cloud environment by integrating innovative technology, optimizing the current environment, and enhancing security.

• Provide support to end users on utilizing Azure/AWS services, security model, and tools as they relate to their day-to-day work.

• Obtain business-owner sign off on well documented test procedures, quality standards, implementation plan, disaster recovery plan, and go-live schedule.

• Provide guidance on best practices to all stakeholders regarding Azure/AWS deployment and management services.

• Create and manage end-to-end security of data flowing to and from Azure/AWS

• Identify operational cost control mechanisms on Azure/AWS

•  Maximize automation and reduce manual involvement, monitors, and analyzes systems performance and takes corrective actions, documents processes and create SOP’s

Qualifications: 

• 4+ years’ experience architecting, implementing, and supporting Windows Server, VMWare, Microsoft Office 365, Azure, and AWS.

• Intermediate knowledge of network protocols and technologies.

• Comfort tailoring existing tools to meet the problem at hand

• Demonstrated ability to communicate with stakeholders from all backgrounds

• Ability to weigh competing priorities, manage trade offs and evaluate opportunistic new ideas with stakeholders, driving to consensus while maintaining a clear focus on overarching system architecture.

• Familiarity and comfort with data, including the ability to use data to analyze and monitor infrastructure

• Bachelor's Degree with Computer Science or related field

• Strong desire to keep learning new things!

Why Join Litera? 

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment 

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact 

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together 

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. 

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles