We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
The Associate, Client Support is accountable for assisting the team and Mobile Advice Channel in day-to-day activities to enhance the department’s efficiency and effectiveness. It includes performing validations, maintaining trackers, monitoring mail boxes and responding to queries in a timely manner, providing status updates and reports, and providing other support as required.
At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis. You are flexible to work shifts between Monday to Friday 8am-6pm EST.
How you'll succeed
- Operational Support – Assisting the team and Mobile Advice Channel in day-to-day activities to enhance the department’s efficiency and effectiveness. It includes performing validations, maintaining trackers, monitoring mail boxes and responding to queries in a timely manner, providing status updates and reports, and providing other support as required.
- Analytical skills – You have analytical skills (i.e. the ability to analyze data , interpret results, and report on findings); ability to interpret data and summarize into an easy-to-understand summaries, document findings, conclusions. Identify process gaps and operator errors and make recommendations, identify trends and/or reoccurrences.
- Relationship Management - Ability to work with key business partners and clients effectively, and manage frequently changing expectations and requirements, is crucial to this role.
Who you are
- You will have Intermediate knowledge of Excel/Access to create spreadsheets, reports, tables, graphs and pivot tables. A good working knowledge of CIBC computer applications including COINS/CLASS.
- You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact. Developed problem solving and resolution skills. Well organized, developed time management skills.
- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
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We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2025-10-17
Job Location
Ontario VIRTUAL
Employment Type
Temporary (Fixed Term)
Weekly Hours
37.5
Skills
Analytical Thinking, Client Service, Customer Experience (CX), Product Knowledge
Top Skills
What We Do
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada
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