Associate, Client Communities

Notes to applicants:

• Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.

• Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.

• Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.

• If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.

Job Description:

As a Client Communities Associate in the Global Client Group (GCG), you’ll be part of a team that drives sales at scale—working to inspire the way our clients (and the people, companies, and causes they support all around the world) invest for the better.  

GCG is responsible for developing new business relationships as well as managing and growing current relationships with our global clients. We take the time to understand clients’ evolving needs, identifying where we can add value and collaborating to provide a better investment experience.

Communities: Driving business growth

The Communities Team brings clients into our circle to learn from one another, hone their craft and grow and scale their businesses, which in turn helps Dimensional bring our way of investing to more people.

A Dimensional Community can be a group, gathering, or experience curated to include clients and/or prospective clients with shared business models, roles, areas of specialization, or career stages.

Communities Associate: A hands-on role with opportunity to grow

Associates provide Communities management, individual client relationship management, and analytical/operational support to the Communities & Sales Regional Director teams in business development and retention activities for our clients.

This role will support Regional Directors and Senior Associates with client service, business development, and event planning for client communities across the US.

With proven success, Associates will have the opportunity to work directly with clients, prospects, and teams across Dimensional to develop and expand personal and professional relationships.

Top talent from all walks of life

As part of Client Communities, you’ll join a team that seeks to uncover different perspectives and works to actively draw out diversity of thought—both within our team and in the communities that we lead. To us, success means:

• Investing in others’ success and making others feel valued
• Being a thinker and a doer, setting the bar high
• Bringing creativity, ingenuity, and your unique perspective

RESPONSIBILITIES:

Team Operations and Analytics

• Develop and fine-tune systems and processes to streamline our work and make it better
• Manage the Communities inbox, promptly fielding questions, queries, and ad-hoc requests
• Enter CRM data, maintain CRM database, and ensure data integrity across all communities
• Assemble regular reporting and insights in preparation for meetings, events, or in response to inquiries: portfolio and investment data, analytical and qualitative intel
• Research, qualify, and assemble marketing lists for webcasts, events, etc. and manage RSVPs
• Manage Communities waitlists and new group interest, providing regular status reports
• Drive and execute annual client survey across Dimensional Communities

Communities

• Support the day-to-day activities of the team’s Regional Directors and Senior Associates
• Act as a process lead through planning, preparing, and following up on in person and virtual group meetings
• Maintain detailed, up-to-date documentation of groups, individual participants, events, agendas, surveys, materials, communications, and notes
• Build relationships and coordinate closely with internal teams including: events, business analytics, broadcast, portfolio management, research, legal, compliance and marketing
• Some travel may be expected

Content Creation and Updates

• Prepare presentation materials to be used in meetings with clients and prospects
• Create and prepare agendas, facilitation guides, checklists, surveys, handouts, and presentations   
• Write and copy edit emails, surveys, and other client communications  
• Assist in the initial development and regular updating of Communities-related marketing materials and communications—for print, online, and social media
• Coordinate all collaboration and review with marketing, legal, and compliance teams

Investment, Industry, and Business Expertise

• Develop a deep understanding of capital market research and application to portfolio management; as well as the industry and related business practices
• Serve on a regular rotation with peers across GCG business channels to answer the Financial Advisor client service line, providing answers and solutions to ad hoc investment questions and related client service
• Advance towards presenting Dimensional Updates to communities, communicating complex investment principles, research, and product developments
• Advance towards presenting Communities and business insights to clients and other audiences
• Advance towards co-hosting live and recorded studio webinars on various topics

QUALIFICATIONS:

• Bachelor's degree required with a strong academic record
• 1-3 years’ experience in the Financial Services Industry (including internships)
• Understanding of Dimensional's investment philosophy
• Strong analytical, quantitative, qualitative, verbal, and written communication skills
• Outstanding interpersonal skills; keenly perceptive with off-the-charts empathy
• Impeccable attention to detail
• Able to work equally well in a team environment and independently
• Excellent time management and prioritization skills, capable of managing multiple projects
• Values and purpose-driven, with high ethical standards, professional and personal integrity
• Demonstrated initiative, accountability, and a focus on consistently delivering quality work
• Strong computer skills (Excel, Word, PowerPoint) with the ability to learn software as needed
• SIE, Series 7, and Series 63/66 licenses (or attainment within the first 12 weeks of hire as a condition of employment)
• Intention to pursue outside investment-related education (e.g., MBA, CFA, CFP) as you progress in your career a plus

#LI-Hybrid

Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.

It is the policy of the Company to provide equal opportunity for all employees and applicants.  The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.