Associate Brand Protection Analyst - Monitoring

Job Description
Associate Brand Protection Analyst
Wilmington, DE
Monday-Friday, 8:00am - 5:00pm ET
Hybrid Work Model
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Associate Brand Protection Analyst
As an Associate Brand Protection Analyst in our Digital Brand Services team, you will be responsible for identifying, reporting and enforcing online Intellectual Property misuse for some of the largest brands in the world. Your role will involve using our proprietary software, in conjunction with open-source online research techniques, to find and report online fraudulent activity, including counterfeiting and phishing attempts. This role is suitable for someone who is technology driven, service oriented, has experience in online research and has a good attention to detail.
Some of the things you're be doing....

• Review, analyze and enforce on web results using your knowledge of Intellectual Property, online brand abuses and customer-specific brand knowledge

• Work cohesively with global teams to ensure alignment with the customers brand monitoring strategy

• Be a primary point of contact for clients and internal colleagues

• Provide exceptional customer service to both internal and external customers

• Use open-source online resources to investigate potentially-fraudulent activity

• Create and deliver consultative reports containing online appearances of brand abuse

• Analyze large data-sets to establish trends or anomalies of interest

What technical skills, experience, and qualifications do you need?

• Strong internet research skills required

• Bilingual/Multilingual skills are strongly preferred, particularly in one of the following languages: Mandarin, French

• Outstanding written and verbal communication skills

• Ability to be a self-starter and work in a fast-paced environment

• A basic understanding of online Trademark and Copyright infringements

• Strong Microsoft Office skills including Outlook, MS Excel and Word

• Ability to work independently as well as in a team-orientated environment

• Exceptional organizational skills with the ability to prioritize work unsupervised; time management skills

• Attention to detail

• Previous experience with online brand protection, or working within a technology-driven environment is a bonus

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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.