Associate Application Consultant

Associate Application Consultant, Bengaluru

Are you interested in software support and do you enjoy resolving customer issues? We’d like to meet you!

At Stibo Systems, people are the key to success. We’re looking for new colleagues that can join our Application Support team and helps us achieve our mission of helping customers optimize their business performance.

“A career in Application Support offers endless opportunities for progression and learning. You will be part of the global organization where core values are put in to life and our products bring success to our customers.” says Sujith Shivamurthy, Director – Application Support.

This is the role and main tasks

As a consultant, you are part of our Application Support team and your passion for providing exceptional product support contributes to our world class level of customer satisfaction. Acting as the first line of support to customers worldwide, you will communicate in an open, helpful and engaging tone and focus on finding the right solution with each customer.
You will connect with our customers to address questions and resolve issues through a customer ticketing system. Additionally, you will work with various teams to resolve customer issues and serve as an ambassador for our brand.

More specifically, you will:

• Handle issues reported by the customers and find the solution to resolve the issues
• Ensure the resolution of medium to high complexity application related issues
• Ensure high degree of customer focus in all the defined activities
• Work closely with different stakeholders/departments to get the timely resolution of customer issues
• Provide a high level of service to our customers, adhering to our SLAs for response and resolution times, in line with Stibo Support guidelines
• Prior experience in Support preferably from STEP background

This is your Team

Global Support is the face of Stibo Systems’ global customer base. We are passionate about customer success and are directly impacting how customers use our products. Working across time zones and regions spanning APAC, EMEA and the Americas, the Support team ensures world-class customer support.

Technologies includes
• STEP – An Enterprise multi-domain Master Data Management Software
• JIRA – our customer ticketing system
• Related technologies – Java, Oracle and Cassandra Database, SaaS (AWS, MS Azure).

Who we are looking for

We are searching for a candidate who has a good attitude and ability to work in a cohesive team culture. You are passionate about wanting to help customers to succeed in their business.
Moreover, you have:

• Excellent verbal and written communication skills, along with interpersonal skills

• Attention to detail and empathy with customers
• Strong technical, analytical and problem-solving skills
• Investigation and diagnostic skills (be like Sherlock Holmes)
• Flexibility to work in different time zones (shifts) in 24x7 Support matrix

We offer

At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model. We offer “MindFUL” and MindFuel” days which are global days off and learning days, volunteer days and much more
• International: A growing global company, worldwide career opportunities, multicultural teams and access to learning platforms like Udemy
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
• We create our own Software products and have a proven record of adding significant business value for our customers.

Join Stibo Systems, where we embrace 'All Kinds of Data Minds.'

Stibo Systems is a global company with a Nordic heritage. We help companies transform into digital leaders through market-leading multidomain master data management that delivers transparency. Through our solution, large brands (our customers) connect data across their products, customers, stores, employees, suppliers, digital assets and much, much more.

Our people are key to our success and at Stibo Systems, you'll find an environment that values data driven, creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives. Be part of our journey to digital leadership!

Interested?

We invite candidates for interviews on a continuous basis, so please apply as soon as possible.

Should you have questions about the position, you are also welcome to contact team.

We look forward to hearing from you.