Associate, Absence Management - 18 Month Contract

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Associate, Absence Management - 18 Month Contract
Our HR Team.
Yes, we're a credit card company. But we're more than that too. We're driven by what our customers want, and how to make their lives simpler. We're always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.
The Associate, Absence Management role will manage the absence management portfolio, including short and long-term disabilities, parental leaves, legislated leaves, WSIB claims, ergonomic and medical accommodations. This role is also a key contributor on Capital One Canada's Joint Health and Safety Committee. As an HR Associate, you have the opportunity to manage day-to-day Absence Management processes and continuous improvement initiatives. This role is an 18-month contract.
Working With Us.
Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.
At Capital One we're committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.
We're focused on helping associates live well-physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We've designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs-and much more-you'll discover that Capital One is committed to helping you live your best life.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected].
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
The Associate, Absence Management is responsible for:

• Managing the full-cycle absence management process, from the associate's initial request to their return to work, aligned with Capital One's guidelines and legal parameters
• Proposing, developing, and implementing updates and improvements to existing processes and documentation for the absence management program, and developing new processes as the program and business needs evolve
• Partnering with, and overseeing, external vendors to manage Capital One's short and long-term disability claims
• Providing guidance and consultation to associates, managers and HR partners on Capital One's absence management program, return to work plans, and accommodations
• Partnering with key partners in Canada, including Legal, Associate Relations and HR Business Partners on regulatory/employment liability issues as they relate to complex cases
• Remaining current on best practices and legislation impacting absence management, and recommending improvements to develop and maintain company policies, procedures and processes
• Managing escalations and responding to inquiries and concerns in a timely manner
• Reporting on absence management trends using data to highlight key metrics and flag emerging risks and issues
• Ensuring compliance with federal laws and Capital One policy / procedures
• Contributing as the Joint Health and Safety (H&S) Committee member responsible for chairing monthly meetings, completing H&S floor inspections, tracking and documenting all incidents and hazards, submitting H&S incidents to WSIB, and H&S Vendor Management for resolution

Basic Qualifications:

• At least 2 years of experience working in the areas of absence management, disability management, return to work management, and/or workplace accommodation
• Strong understanding of related legislation pertaining to leave requirements and legal protections
• Bachelor's Degree or Diploma in Human Resources or a related function
• Previous experience providing services to internal clients and other stakeholders
• Excellent knowledge of Google Suite (including Sheets, Slides, Forms, etc.) and Workday

Preferred Qualifications:

• Excellent interpersonal and skills (written and verbal), able to communicate effectively with all levels, exercising discretion, tact, diplomacy and sensitivity
• Excellent analytical and problem-solving skills, with superior attention to detail and accuracy
• Strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume
• Proven record of delivering excellent customer service
• Experience working with third party vendors (disability case managers, workers compensation representatives)
• Analytical and problem-solving skills
• Sound judgment and decision-making skills

About Capital One Canada.
We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).