Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Principais Responsabilidades: Responsável por tratar reclamações de nível I de clientes internos e externos, como recusas e insatisfação de atendimento, manutenções sem aprovação do cliente e ordens de serviço sem fotos. Resolver protocolos de nível I e envolver áreas parceiras quando necessário.
Atividades:
- Tratativa de protocolos;
- Contatar a rede para esclarecer dúvidas e validar informações;
- Aplicar penalizações aos credenciados conforme o processo;
- Identificar casos críticos e reportar à gestão;
- Analisar laudos técnicos;
- Comunicar-se efetivamente com a rede, clientes e equipes internas;
Requisitos:
- Ensino Médio Completo; Superior em andamento em Administração ou áreas afins é um diferencial;
- Experiência em atendimento ao cliente;
- Conhecimento básico em Pacote Office;
- Conhecimento técnico em mecânica automotiva é um diferencial;
- Para candidatos internos: conhecimento em Sou Log, portal do estabelecimento, SGA e BI;
- Senso crítico e proatividade.
Local de Trabalho: Campo Bom/RS
Horário: Seg a Sex: 08:30h – 18:18h ou 08:00h - 17:48h (1 hora de intervalo)
Regime de Contratação: CLT – Híbrido
Apply now and Vibe with Us!
Top Skills
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).
True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.
Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe.
Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
