Assistant Portfolio Manager

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.

The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals.  Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out.  Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse!   

We are seeking candidates with a drive to excel in our thriving organization.  We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach.  As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes.  Apply today!  We’re looking forward to getting to know you! 

Job Summary

The Assistant Portfolio Manager assists the Portfolio Director in the day-to-day operation of managing single-family home rentals which includes entering monthly move-ins, move-outs, and rentals. Working with residents from move-in to move-out, Assistant Portfolio Managers will attend to residents' requests, accounts receivable.

Essential Job Duties and Responsibilities

• Assist Portfolio Manager(s) in managing a portfolio of single- family residential homes in accordance with company objectives and metrics

• Assist Portfolio Manager(s) in maintaining occupancy levels, ensuring positive resident relations and complying with all reporting requirements

• Provide exceptional customer service by attending to resident move-in/move-out needs and responding to requests in a professional and timely manner

• Manage all electronic lease files for residents; ensure file management quality control including document storage in proprietary database

• Responsible for all cash handling and accounts receivable management; post daily deposits

• Assist in oversight of maintenance operation

• Other duties as assigned

Education and/or Experience

• Minimum of two (2) years of administrative experience in Property Management or related field

• Must possess a valid driver's license, an insurable driving record and access to their own motor vehicle

• Availability to work a flexible schedule based on business need

• Bachelor's Degree in Business or related field, or equivalent in a related field (preferred)

Skills/Specialized Knowledge

• Customer service oriented; strong communication, organizational and interpersonal skills

• Positive, can-do attitude with a commitment to excellence and achieving goals

• Working knowledge of property management software programs (e.g. Yardi, Salesforce and Docusign) and Microsoft Office Applications

• Ability to deal effectively with diverse situations

• Can effectively work independently and as a member of various teams and committees

• Ability to multi-task

Other Requirements

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

• Must maintain professional appearance and comply with prescribed dress code policy

• Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate

• Ability to work weekends and non-traditional holiday if needed, not consistent

• Must be reachable via phone, except during approved time off

• Must provide basic hand and power tools

• Extensive travel within assigned portfolio required

Physical and Mental Demands

The office may be a busy environment. This position may have to manage a number of projects at one time and may be interrupted frequently to meet the needs and requests of internal and external customers. The environment may be busy and/or noisy and the incumbent will need excellent organizational, time, and stress management skills to complete the required tasks.

Work Environment

The office may be a busy environment. This position may have to manage a number of projects at one time and may be interrupted frequently to meet the needs and requests of internal and external customers. The environment may be busy and/or noisy and the incumbent will need excellent organizational, time, and stress management skills to complete the required tasks.

Salary Range$19.11 - $33.13

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected].

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes.