Assistant Operations Manager (Risk & Services) - Chadstone

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purposeThe key purpose of the Assistant Operations Manager Risk & Services, is to administer the health and safety management system, ensure compliance against statutory obligations and manage agreed building services activities. Building services activities will change from time-to-time in line with business needs. These core deliverables will be achieved through the execution of a well-considered strategy in line with the Chadstone Business Plan.
The Assistant Operations Manager has responsibility for activity within retail and commercial assets on the property.
Contributing to the professional working environment and striving to deliver results that exceed industry best practice will be crucial to the success of the incumbent.

Key Responsibilities

RISK & COMPLIANCE

• Monitor compliance against statutory obligations and administer the health and safety management system. Recommend strategies and actions that will promote a high level of diligence, engagement and positive outcome across both streams;

• Complete audits and risk assessments in accordance with a planned and ad-hoc program to demonstrate performance and identify improvement opportunities. This task is applicable to Vicinity team members, Vicinity contractors and tenant contractors;

• Oversee the implementation of the fire system isolation and permit to work systems. Ensure all insurance requirements are met in relation to system impairments;

• Manage the centres risk register and undertake an annual update of the same;

• Support the Operations Manager to execute annual full function fire testing obligations and monitor defect resolution;

• Present routine training and conduct tool box talks;

• Contribute to the creation and execution of an annual operations strategy;

• Complete administrative duties as required including writing performance and management reports. Ensure documentation management processes meet Vicinity and statutory requirements.

SERVICES

• Coordinate the implementation and ongoing maintenance of the FSI Evolution computerised maintenance management system (CMMS); This will include delivering the asset to an industry leading standard on a daily basis; leading the maintenance team and developing capability in addition to activities such as rostering, learning and development tasks and performance evaluations; meeting agreed KPIs for maintenance activities and response times; responding to day-to-day issues efficiently and actioning resolutions that deliver a positive experience; maintaining an accurate asset register within the CMMS; minimising risks and contributing to a healthy and safe environment; and completion of planned maintenance tasks within agreed time frames. ;

• Monitor the condition of external paving and internal floor tiling and coordinate works to maintain a high level of presentation and safety;

• Support the Operations Manager by attending building services contract meetings and maintaining minutes and associated documentation;

• Assist with the delivery of capital projects <$250,000;

• Act as the primary point of contact for the marketing team to deploy in-house and contract resources to ensure the smooth delivery of events and promotions.

What will you bring?

• You will be ambitious with a track record of achieving superior outcomes through a well-planned and innovative approach.

• A qualification in the health and safety discipline is essential and you will be unwavering in your approach to deliver a safe and healthy environment, never being afraid to take decisive action to achieve this outcome. You will possess a strong knowledge of relevant acts, legislation and standards.

• You will demonstrate technical knowledge of building operations and experience in property management, preferably in an asset with a GLA >100,000sqm, with demonstrated experience managing regulatory requirements, planned and ad-hoc maintenance of buildings and equipment, and multiple service contracts with a value >$100,000.

• You will be an excellent communicator that can leverage relationships to deliver best in class outcomes in a fast-paced environment. You will be comfortable in a role that is required to prioritise activity to achieve the most important results in a timely manner.

• You will contribute to a culture that aspires to high performance and always deliver on commitments.

Working Requirements

• It is acknowledged that due to the nature of the position and the industry in which Vicinity Centres operate, there is a requirement to work outside of normal business hours. Tasks include but are not limited to; performing the role of Duty Manager , responding to afterhours emergency phone calls, undertaking audits and inspections and conducting any position associated task required outside core business hours.
• These activities will change from time to time in line with activities expected of an operational team member in a commercial and retail environment.

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options 
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.