Your Opportunity as the Assistant Manager, Quality Assurance
Location: New Orleans, LA – Gentilly manufacturing plant
Work Arrangements: 100% on-site
- Typically requires working 45+ hours per week: 9-10 hour work days, Monday-Friday
- Willingness to work off shift (including nights and/or weekends) and flow to the work as needed
Reports To: Quality Assurance Manager
In this role you will:
- Complies with all Regulatory and Smucker policies for food safety and quality
- Ensures product meets specifications and Smucker Quality Standards
- Lead continuous improvement through auditing, root cause investigations and CAPA (Corrective Actions / Preventative Action) follow up
- Assist site with Food Safety Plan development, implementation, and routine reviews / updates - audit corrective action follow-up
- Provide technical support to Operations, Marketing, Demand Planning, Logistics and Research & Development Teams through: Good Manufacturing Practices (culture / integrity), Consumer Complaint Reduction, Material and Ingredient vendor performance (SCAR), Finished Product Attributes, Product Cuppings
- Support Quality Assurance / Key Element Audits (QAKE) per defined audit schedule
- Assist with Smucker Operational Excellence Quality Pillar development and is a Key Element Owner
- Implementation and Key Performance Indicators (KPIs) performance management
- Assists QA Manager in all internal and external quality and regulatory audits; maintains audit readiness
- Primary Lead for Quality Proficy / Prodika / Warehouse Management System (WMS) / Quality Management Systems (QMS) Systems and improvements
- Validate review of records for accuracy and compliance - facilitates evaluation of records, procedures, monitoring and verification activities
- Supports training of all full-time, contractor and temporary employees in the areas of HACCP, GMPs, BRCGS / Costco, Allergens, Pest Control, Quality Risk Assessment, Proficy, Food Defense, and Sanitation
- Assures testing of raw / packaging materials, finished goods, and non-conforming products and recommends disposition
- Assists QA Manager with analyzing consumer complaints
- Oversight of all lab equipment and lab supplies
- Support Supplier Quality systems (material quality and compliance)
- Supervise Quality Lab Technicians
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
- Bachelor's Degree
- 3 years of manufacturing operational experience
- Collaboration – ability to work and manage within a team environment effectively
- Critical thinking and problem-solving skills (includes root cause analysis, statistical methodology and implementing systemic solutions)
- Demonstrated leadership capabilities – ability to teach, lead and develop others
Additional skills and experiences that we think would make someone successful in this role:
- A degree in Food Science, Engineering, or a related science
- A background in food safety and / or sanitation
- Prior people management experience
- HACCP Certification/PCQI Training
- Prior food and beverage or R&D experience
- Desire to become cupping certified or have an interest in coffee
- Previous experience with JMP software
- Advanced Excel use and / or programming experience
Learn More About Working at Smucker
- Our Total Rewards Benefits Program
- Our Thriving Together Philosophy Supporting All Impacted by Our Business
- Our Continued Progress on Inclusion, Diversity and Equity
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What We Do
Each generation of consumers leaves their mark on culture by establishing new expectations for food and the companies that make it. At The J.M. Smucker Co., it is our privilege to be at the heart of this dynamic with a portfolio that appeals to each generation of people and pets with products found in 90 percent of U.S. homes and countless restaurants. This includes a mix of iconic brands consumers have always loved such as Folgers®, Jif® and Milk-Bone® and new favorites like Café Bustelo®, Smucker’s® Uncrustables® and Rachael Ray® Nutrish®. By continuing to immerse ourselves in consumer and pet parent preferences for food, how it’s purchased and how the companies that make it should operate, we will maintain the important role we play in their lives. This will allow us to continue growing our business and the positive impact we have on all of those who count on us.
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