Assistant Manager - O2C Cash Application

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

About the team:

The OTC team is an established team responsible for B2B end to end processes and operations including Customer & Vendor Data Management, Credit Management & Invoicing, Collection & Cash Applications across 8 countries in Southeast Asia. We make an impact by enhancing Grab cash flow, customer satisfaction, and operational efficiency. Our team constitutes a dynamic group of professionals who epitomize proactivity, enthusiasm and a results-driven mindset. If you are looking for an opportunity to make an impact, then you should join our team!

About the Assignment:

As the Assistant Manager, Cash Applications, you will be an integral part of the Order to Cash (OTC) team, responsible for overseeing and refining the cash receipt activities. You will play a crucial role in enhancing operational efficiency and improving team reporting capabilities. Your responsibilities will include ensuring accurate and timely application of customer payments, reconciling accounts, and addressing payment discrepancies. Joining the Order to Cash team presents a unique opportunity for professional growth as we embark on an expansive journey into the receivables collection framework. This role encompasses system reporting and processes across all ASEAN nations where Grab has a presence, providing you with the chance to contribute significantly to our regional operations.

Key Responsibilities:

• Cash Application Management: Oversee the accurate and timely application of customer payments, ensuring alignment with company policies and procedures.

• Issue Resolution: Address and resolve issues related to unapplied cash and payment discrepancies through effective problem-solving strategies.

• Communication: Maintain clear and professional communication with customers, vendors, internal stakeholders, and team members to provide updates on accounts receivable (AR) status and resolve inquiries.

• Process Improvement: Analyze cash flow and application metrics to identify areas for process improvement and implement strategies to enhance efficiency.

• Reconciliation: Ensure meticulous review and reconciliation of accounts to prevent errors, minimize financial discrepancies, and maintain compliance with regulations and internal policies.

• Reporting: Prepare and present regular reports on cash application performance, highlighting key metrics, trends, and areas for improvement.

Qualifications

The Must-Haves:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• Minimum of 5 years of experience in cash application, accounts receivable, or a similar role.

• Strong analytical skills with a focus on attention to detail.

• Excellent communication and interpersonal skills.

• Proficiency in using financial software and ERP systems.

• Ability to work independently and collaboratively in a fast-paced environment.

Key Competencies:

• Effective Communication: Communicate clearly and professionally with all stakeholders, providing timely updates on AR status to ensure transparency and build positive relationships.

• Problem-solving Abilities: Identify root causes of complex issues related to Cash Application activities and develop effective solutions to resolve them promptly while maintaining positive customer relationships.

• Functional/Technical Skills: Demonstrate strong functional and technical knowledge to ensure accuracy in processing payments and reconciliations, meticulously reviewing documents and verifying transaction details for compliance.

• Drive for Results: Analyze cash flow and application metrics to identify opportunities for process improvement and implement strategies to optimize cash application processes.

• Strategic Ability: Identify and implement efficiencies in cash application processes, proactively improving systems and procedures to support business objectives.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.