Assistant Manager, Digital Commerce, Business Planning & Data Analytics

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Job Summary

Utilize cutting-edge technologies to collect and analyze review data, survey data, and social media data.  Deliver data analytics solutions to uplift sales strategies, customer engagement, revenue generation, process optimization and achieve business objectives with insights gained from customer insights and data.

Drive towards to achievement of financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans

The Job

• Responsible for delivering data analysis, generating customer insights, and identifying business opportunities to support D2C customer growth and business development

• Analyze and evaluate business performance, conduct financial forecast and budget, identify opportunities and threats, recommend action plans, and conduct monthly review with senior management

• Formulate the business plan with necessary data analysis for senior management review

• Develop sales reporting frameworks to monitor digital sales performance and insights

• Analyze funnel performance and drawing conclusions that optimize the performance of digital marketing campaigns, including paid and non-paid media channels

• Work closely with Finance team to ensure each KPIs in the P&L are fulfilled and to optimize the revenue and expenses to achieve the desirable IRR for the business model

• Define and create business datamarts/datasets, measures, KPIs and dashboards to empower data analytic capability across functional teams

• Translate business idea into a sound financial model and provide business proposal for senior management decision

The Person

• University graduate major in Finance, Business Administration or related disciplines

• 5+ years of solid experience in financial planning and/or business analysis in the Insurance industry

• Possess proficiency in data management and information usage

• Knowledge in Python or SQL as programming languages and hands-on experience with data visualization tools e.g. PowerBI will be a plus

• Good team player with strong interpersonal and communication skills

• Strong analytical and problem-solving skills

• Knowledge in insurance products and operation process is preferred

• Good computer skills in Word, Excel PowerPoint

• Fluency in verbal and written English communications

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.