Assistant Manager, Cloud Platform

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

PURPOSE

• Lead and manage Cloud (Azure) Operation team to support FWD Group and BU to achieve business targets and goals;
• To build a deep understanding of key business areas around the region to plan, develop and implement infrastructure solutions that will deliver corporate and service specific objectives and meet the strategic priorities of the BU;
• Develop, and maintain infrastructure automation solutions using Ansible/ Terraform/ Power Platform to support cloud operation;
• Become a domain area expert in Cloud management.

KEY RESPONSIBILITIES

• Evaluate, respond to, and resolve service issues, design tools and automation to prevent problem recurrence;
• Provide guidance to all support teams and services with cloud (AZURE) questions, systems settings, problem resolution;
• Manage security-related settings of cloud (AZURE) environment;
• Work with CCOE, developers, security team and other project teams to create and maintain the cloud (AZURE) infrastructure;
• Participate to create and maintain automated monitoring and reporting of cloud (AZURE) infrastructure health, performance and cost control;
• Manage the monitoring, updating, optimization, redundancy, stability of cloud (AZURE) systems;
• Implement Infrastructure as Code to improve accuracy and efficiency of cloud (AZURE) operations;
• Participate in any cloud (AZURE) projects deemed necessary by the organization;
• Ensure the team follow the Standard Operating Procedure (SOP) in day-to-day operations;
• Lead the cloud (AZURE) operation team to provide day-to-day support of FWD Group & BU and 7x24 hours support for business systems and ensure the shared service provided meet defined SLA;
• Manage implementation of cloud program by coordinating all project management activities;
• Establishing strong relations and partnerships with major vendors and system integrators to work with them in maximizing FWD’s investment in new technology.

QUALIFICATIONS / EXPERIENCE

• Degree holder in Computer Science / Information Technology or equivalent with more than 6 years of relevant experience which 2 years in managerial level
• ITIL foundation certification with relevant experience in this area
• Holder of professional qualification(s) preferred, e.g.  Azure certification is highly desirable;
• Solid experience in in regional hybrid environment, multi availability zones and multi landing zones environment
• Experience and knowledge of containers, orchestration tools and container administration, e.g. AZURE AKS, Kubernetes, Infrastructure as code (Ansible / Terraform) and “Low-Code” development (Power Platform) etc

KNOWLEDGE & TECHNICAL SKILLS

• Project management skill is preferred.
• Excellent knowledge on Directory Service such as Active Directory, Entra ID and Entra ID DS.
• Advanced level in cloud (AZURE) services, preferable with knowledge in multiple AZURE services such as Compute, Storage, Containers, Serverless, Analytics, Database, Management & Governance;
• Knowledge of Infrastructure as Code tools like Ansible, Terraform;
• Knowledge of Devops and “Low-Code/No-Code solution” like Power Automation/Power BI.
• Ability to participate in fast-paced DevOps and Engineering teams within Scrum agile processes;
• Excellent verbal and written communication skills in English;
• Perseverance and rigor in the tasks to accomplish;
• Ability to respect his commitments, prioritize tasks and follow procedure;
• Oriented on teamwork, collaboration and knowledge sharing;
• Excellent problem solving skills;
• Autonomy.