Assistant Manager Client Success

§ What your impact will be 

· KPI Monitoring and Reporting: You will track and report on essential revenue cycle KPIs, including days in AR, denial rates, and overall AR, ensuring that clients are meeting their financial objectives. You will generate reports that provide insights into these KPIs, helping clients make informed decisions. 

· Data-Driven Decision Making: You will analyze client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes. Your data analysis will directly contribute to enhancing client outcomes. 

· Client-Centric Solutions: You will anticipate client needs within the context of revenue cycle management and tailor solutions to improve their operational and financial performance. 

· Communication and Problem-Solving: You will effectively communicate findings and insights related to KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified issues. 

· Task Management and Adaptability: You will manage multiple client accounts, prioritizing tasks effectively to meet client deadlines and adapting to varying client needs and challenges. 

§ What we are looking for: 

· Strong Analytical and Problem-Solving Skills: You excel in analyzing revenue cycle data, identifying trends, and solving problems related to KPI performance and revenue cycle processes. 

· Proficiency in Data Analysis Tools: You are proficient in using tools such as Excel, SQL, and Tableau to analyze client data and generate insightful reports that drive decision-making. 

· Understanding of Revenue Cycle Management: You have a basic understanding of healthcare revenue cycle management processes and can apply this knowledge to improve client KPIs and financial outcomes. 

· Excellent Communication and Interpersonal Skills: You are skilled at communicating complex data insights in a clear and concise manner to both internal teams and clients. 

· Attention to Detail: You have a high level of accuracy in managing client data, ensuring that all reports and analyses are thorough and error-free. 

· Ability to Manage Multiple Tasks: You can effectively prioritize and manage multiple tasks, ensuring that all client needs are met in a timely manner. 

§ Preferred qualifications 

· Experience: 1-3 years of experience in a data analysis, client support, or similar role within the healthcare industry, with a focus on revenue cycle management and KPI tracking. 

· Technical Skills: Strong technical skills, including proficiency in Microsoft Office Suite (especially Excel) and experience with data analysis and visualization tools. 

· Familiarity with Revenue Cycle Management: Familiarity with healthcare revenue cycle management concepts and practices, and the ability to apply this knowledge to improve client outcomes. 

· Client-Centric Mindset: Ability to understand and anticipate client needs within the revenue cycle management space and tailor solutions accordingly. 

· Analytical Skills: Capable of analyzing client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes. 

· Technical Proficiency: Proficiency in utilizing data analysis and CRM tools to support client success activities, particularly those related to KPI tracking and revenue cycle management. 

§ What we offer: 

· A competitive compensation package 

· A casual work environment 

· Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D) 

Paid Vacation