Key Responsibilities:
- Lead, mentor, and develop a team of Client Success Managers to drive high client satisfaction and retention.
- Develop and implement long-term client success strategies that align with business objectives.
- Utilize advanced communication and negotiation skills to resolve client concerns and enhance relationships.
- Analyze performance metrics related to revenue cycle to identify trends and areas for improvement.
- Support consultative sales initiatives, including upsell and renewal efforts, in collaboration with the sales team.
- Oversee the creation of educational marketing content to support client engagement and success.
- Partner with internal teams, including sales, operations, and marketing, to enhance the client experience.
- Establish best practices for client success management and ensure consistency across the team.
- Drive continuous improvement initiatives by gathering and acting on client feedback.
Skills & Competencies:
- Leadership: Ability to inspire and guide a team to achieve high performance and client satisfaction.
- Strategic Thinking: Strong ability to develop and implement long-term client success plans.
- Consultative Sales Acumen: Experience leading and supporting consultative sales initiatives and upsell opportunities.
- Data Analysis: Proficiency in analyzing revenue cycle metrics to drive client success strategies.
- Advanced Communication & Negotiation: Ability to effectively communicate and negotiate with clients at all levels.
- Content Development: Ability to create educational marketing materials that enhance client engagement.
Requirements:
- Experience: Minimum of 8 years in client success or account management within revenue cycle management, with at least 2 years in a managerial role.
- Proven success in improving client satisfaction and retention rates.
- Experience leading and developing high-performing client success teams.
- Strong track record in supporting consultative sales and upsell opportunities.
- Demonstrated ability to create educational marketing content.
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
