Assistant Customer Operations (m/f/x) - Quality and Control

Company Description

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for an Assistant Customer Operations (m/f/x) - Quality and Control to join the team!

You will be the go-to person supporting our team, ensuring everything stays on track and is running smoothly. Your attention to detail and your proactive approach will make you an essential part of our success. If you thrive in in a dynamic environment, enjoy organizing various tasks and to communicate with people, this role is for you!

Job Description

Your playing field:

• Organize. You will organize and coordinate various recurring and ad-hoc administrative tasks within the Customer Operations department. 
• Engagement. Support and take charge in creating a vibrant team culture, bringing fresh ideas to inspire and engage our Customer Operations team.
• Document. You will document and proofread processes, procedures and other materials to ensure they are all kept at the same high level of standard.
• Communicate. Keep an open line of communication and ensure that everyone is updated in a timely manner and deadlines are kept. 
• Support. Collaborate and support the team and leadership by tackling a variety of tasks that drive efficiency and success, such as organization of events, travel planning and anything else needed. 

Qualifications

Which skills should you bring to the pitch:

• Experience. You are holding a Bachelors' or Diploma or a similar qualification and you have relevant experience from working in a related role as well as a good understanding of Customer Operations. 
• Structured. Your organization skills are next level. You are able to keep track and coordinate various tasks without loosing your focus. 
• Tech-Savvy. You are an expert in MS Office and ideally have worked with documentation and/or project management tools like Jira or Confluence before. 
• Ownership. You take responsibility for your tasks and you can work with minimal supervision. You are self-driven and perform well under pressure.
• Communication. You understand the power of communication and excel at keeping everyone informed and connected. 
• Languages. Our #oneteam consists of more than 50 different nationalities working together to achieve Tipico's mission. Therefore fluent English is important as it is the way we communicate within the company– score some extra points with us if you can speak and write in German too.

Additional Information

This is how we score with you:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential. 
• Relocation Support. To make your move to Malta as smooth as possible 
• Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance, and subsidized parking. 
• On-site childcare. Worried about where to leave your 3+ year-old kids? We’ve got a game plan. 
• Gym Allowance. Because we love Sports! 
• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology. 
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections. 
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us. 

Think a career at Tipico’s right for you? Apply now and join our winning team! 

If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels 

We look forward to your application!