Assistant Community Manager | Village on the Lake Apartments

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has an Assistant Community Manager position available at one of our residential properties: Village on the Lake Apartments in Spring Lake, NC.

The Assistant Community Manager must be a self-starter, possess strong sales skills and be extremely detailed oriented. Under the direction of the Property Manager, the ideal candidate is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, and promoting resident retention. Additional responsibilities will include rent collections, processing evictions, maintaining resident ledgers, and deposit accounting. 

Responsibilities:

• Greet prospective tenants when they arrive and introduce them to the types of units available as well as the property’s amenities
• Execute leases with new and returning tenants to ensure all parties understand the terms and conditions of the contract (including qualifying residents)
• Respond to tenant questions and complaints in a timely manner
• Perform rent collection and deposit accounting
• Contact tenants to collect overdue rent or to discuss other issues that require immediate attention
• Process evictions when necessary
• Market and perform community outreach to generate traffic; follow up on prospective tenant leads
• Follow up on all maintenance requests
• Facilitate/plan resident functions on the property
• Provide regular assistance to property staff
• Prepare sales administrative reports (i.e. market surveys)
• Inspect vacant apartments to ensure they are market ready for residents
• Establish rapport with tenants so they always feel valued and appreciated
• Implement Van Metre’s standards of management
• Other tasks assigned by the Property Manager

Qualifications:

• 2+ years’ experience in property management
• Experience handling delinquencies, including collections and payment arrangements
• Prior supervisory experience preferred
• Strong sales and customer service background
• Goal-oriented mindset, possessing excellent customer service, and organization
• Excellent written and verbal communication skills and the ability to interact with residents and customers in a professional manner
• Knowledge of Microsoft Office, Yardi software or other property management software 
• Bilingual preferred, but not required 

Weekend work is required.

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Base Salary: $20.00-$22.00 per hour (Pay is commensurate with experience, education, training, and skills)
• Annual Bonus Potential: $4,500 annually, paid quarterly
• Additional Bonus Potential for Delinquency and Collections
• Renewal and Leasing Commissions 
• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave 
• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches 
• Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members. 
• Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities 
• Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                               

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.