Assistant Business Adoption Manager (8 months)

Join us as an Assistant Business Adoption Manager

• Working collaboratively, you’ll support the delivery of our organisation’s transformation agenda through new technologies and digital processes to help provide great customer experiences
• Day-to-day, you’ll be working collaboratively to ensure digital solutions are adopted to drive improved efficiencies and sustainable business growth
• This is your chance to turn your passion into a diverse and rewarding career, using your skills and knowledge to solve new problems and create smarter solutions
• For this hybrid role you’ll mainly work from home and go into the office a minimum of two days per week
• This role is being funded to support project work until 19th December 2025

What you’ll do

In this role, you’ll be supporting the delivery of new technologies and digital processes to communication creators, improving customer experiences. This role is pivotal in ensuring digital solutions are adopted efficiently and will provide valuable insights on the impact of new digital experiences. You’ll also develop ideas through defining value propositions, key features and journeys.

Additional duties will include assisting with the design and delivery of business adoption and change management plans for these digital experiences. You'll be working closely with stakeholders to bridge the gap between technical teams and business areas, ensuring transformation initiatives align with strategic objectives, meet customer needs and deliver measurable value.

You’ll be responsible for:

• Supporting the delivery of the transformation milestones so work can be prioritised to maintain the completion of sprint goals and tasks
• Working collaboratively with stakeholders and cross-function delivery teams to gather and analyse feedback to continuously improve digital initiatives
• Helping with the delivery of change, from vision and inception, through to post-live embedment and monitoring, through the development of communication and training plans to ensure smooth adoption, while considering the brand, customer experience and engagement impacts
• Organising workshops, focus groups and training sessions to promote digital literacy and readiness
• Preparing regular status updates and dashboards for senior management, while using data insights to identify opportunities for continuous improvement and to influence decision-making

The skills you’ll need

To be successful in this role, you’ll have the ability to define and implement strategic plans to improve future customer experiences, alongside an understanding of technical architectures and how to use them in the future.

Furthermore, you’ll demonstrate creative and innovative thinking through the support and delivery of change management strategies, while building and maintaining a positive working relationship with stakeholders across multiple franchises and functions and at different levels.

You’ll also need:

• Experience in change management processes and strong understanding of frameworks and techniques to encourage the effective adoption of digital tools and processes
• The ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that benefit our customers
• Proficiency in interpreting data to generate insights and translate them into actionable business recommendations
• An understanding of how to adapt to quickly changing environments, facilitating open communication between teams
• Excellent written and verbal communication skills to engage with colleagues at all levels
• Knowledge of how to relate everyday work to the strategic vision of the feature team with a good focus on business outcomes
• To be purpose-driven and to have the ability to understand the strategic vision, with a focus on great business outcomes

Hours

35

Job Posting Closing Date:

23/02/2025

Ways of Working:Hybrid