Assist - Growth Associate

About the Team

As part of the Growth team, you'll be at the forefront of bringing OpenAI's technology to the world. This team works on high-impact projects that aim to amplify our global user base and drive the long-term growth of our products through data analysis, value creation, and experimentation. We aim to make our innovative tools universally accessible, transcending geographic, economic, or platform barriers.

Assist sits within the Growth team — 

The Assist team focuses on driving incremental revenue from Small Businesses. It does this in three ways: first, through engaging with the customer; second, by providing key insights from our customers; and finally by driving scale and automation.

This team blends working directly with customers and working internally to develop the perfect customer experience.

About the Role

In this role, you will focus on building revenue systems and programs. These systems will include blending automation, operational and customer facing work. You will be building, testing and scaling new customer engagement motions.

You are expected to be adaptable, moving between experiments and projects to find new avenues for incremental gains. You will be encouraged to question the status quo, push for changes and challenge any assumptions.

We’re looking for people who have passion for customers, love finding more effective ways to do something and find inspiration in developing exceptional customer experiences.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Find ways to use systems, tools and automation to better serve our SMB customers

• At times, work directly with customers

• Design, structure and implement experiments across the SMB customer lifecycle

• Work closely with the Growth team and other cross functional groups to build the right experience for all SMB customers

You might thrive in this role if you: 

• Enjoy working on complex problems and finding creative solutions to them; especially as regards the customer experience

• Default to finding the process or systems unlock to drive massive scale

• Get excited when evangelizing customer perspectives with cross-functional partners

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.