Asset Protection Investigator

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We’re looking for an Asset Protection Investigator to provide investigative support and services for our Operations facility in our Santa Ana headquarters and other Collectors locations. 

As the Asset Protection Investigator, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.

This position is expected to work independently, leveraging investigative and intelligence collection skills and building a strong (internal + external) network.

You'll report to the Head of Global Asset Protection and work onsite from our Santa Ana, CA office with occasional travel. 

What You’ll Do

• Identify and lead the mitigation of internal loss.
• Conduct investigations focusing on:
• High value missing/lost product
• Identifying trends to mitigate the possibilities of internal theft
• Confirming operational mishaps/errors
• Leveraging CCTV, handling incident Reporting, completing data Analysis

• Carry out company-wide loss prevention investigations, adhering to best practices & procedures. 
• Generating clear and detailed reports & recommendations for countermeasures. Thoroughly document information gathered during investigations to aid in successful prosecution of suspects.
• Developing & presenting procedural improvements utilizing strong analytical and problem solving skills.
• Create, maintain, and manage records using company approved methods, proper retention of evidence and disposition of evidence. 
• Collaboration with external stakeholders & law enforcement - Upon successful completion of investigation, prepare professional case files and refer cases to law enforcement for prosecution. Attend hearings as required and update appropriate files with court-related outcomes.
• Conduct stationary, foot and mobile surveillances as necessary to develop case intelligence, partnering. Collaborate with the Collectors Security Team to progress investigations to closure. Some travel to other markets may be necessary to perform these job duties at other facilities.
• Work with the Head of Global Asset Protection to proactively identify gaps/areas of improvement with respect to digital security systems (access control, video surveillance, video storage) or physical processes that create exposure to theft.
• Maintain relationships internally with key stakeholders and leadership and externally with Local/State/Federal Law Enforcement.

Basic Qualifications:

• 3+ years of proven professional experience in Loss Prevention/Asset Protection,
• 1+ years of proven investigative experience in Loss Prevention/Asset Protection, Law Enforcement or Corporate Security with in-depth 
• Excellent analytical skills and broad experience documenting investigations with the ability to think outside the box, handle multiple projects simultaneously, and build relationships with internal and external stakeholders
• In depth knowledge of security systems, basis of design concepts and specifications including access control and video monitoring systems (CCTV)
• Ability to work independently with minimal direction
• Detailed knowledge of investigative rules & techniques, proper procedure, and chain of custody with a focus on documentation and experience in preparing for, and testifying in, Local/State/Federal Court, preferred 
• Experience conducting risk analyses, vulnerability and gap assessments, and physical security surveys and preparing recommendations for leadership & business partners for the elimination of procedural/policy issues that increase theft exposure, preferred 

Bachelor’s degree in an area of study relevant to this position, preferred Certifications: WZ Certification preferred

Salary Range: The salary range for this position is $47,389-$76,938. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
• Vacation: All full-time employees are eligible for paid vacation 
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays 
• Employee Discounts: Employees receive discounts on select grading services for approved submissions 
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities