At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Position Summary:
This role will own the IT operations and enablement of Elanco’s digital strategy for the México commercial affiliate. Reporting to the LATAM SiteOps IT Director, you will engage with local business teams ensuring the successful delivery of global and local IT services & solutions as well as coordinate with IT service providers to maintain stability.
Responsibilities:
SiteOperations IT is at the heart of the global IT organization ensuring the ‘rubber hits the road’ on Elanco’s growing digital investments positioned on modern IT architecture. The key responsibilities for this role will be related to México´s affiliate commercial operations and are as follows:
- Represent all aspects of IT to local employees, building a strong brand for IT
- Integrate with local Business to understand the needs to provide Commercial IT solutions.
- Provide day-to-day support to users supporting key IT Operations processes e.g. on/off boarding, IT asset management, IT Infrastructure, local IT budget management
- Effective business partnering with Sales/Marketing, Global IT and leadership to deliver integrated technology solutions
- Actively participate in the country’s operational agenda to enable site “essential wins”
- Align existing IT solutions with business partner’s strategy to drive adoption and standardization of global templates wherever possible.
- Own the technology and business use of IT applications, ensuring continuous operation, systems remain in a validated state and manage lifecycles through releases and retirement
- Understand and represent local compliance requirements for IT solutions/services e.g. data privacy
- Ensure local adoption of global IT policies
- Oversight of local IT service provider resources ensuring they deliver reliable, quality IT services
- Identify new opportunities, and drive value from existing IT solutions, ensuring IT service delivery.
- Support and implement projects to deliver new information technology-based solutions into the business areas.
Basic Qualifications:
- Bachelor’s degree in Computer Science or related Scientific area
- Minimum five years’ experience in the implementation and support of IT systems
- Fluent in English
- Strong analytical, problem solving and investigative skills
- Project management experience.
- Experience coordinating technical projects.
- Strong collaboration and partnering skills.
- Experience working with global IT teams.
- Ability to assess customer/client needs, creatively approach solutions, and influence appropriate courses of action
Additional Skills & Preferences:
- Broad IT infrastructure experience
- Knowledge & experience of ITIL processes
- Experience in operational support (site or global Infrastructure /service management/Telecoms)
- Experience in operational support (site or global Infrastructure /service management) providing Incident Management support for service outages and interfacing with the internal IT Incident Management team for service restoration.
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
What We Do
At Elanco, we work to improve the health of animals through innovative products and services for pets and farm animals around the world. As a global animal health company, we provide solutions that empower our customers to advance a vision of Food and Companionship Enriching Life. Since 1954, Elanco has committed to empowering veterinarians, farmers, and all those who care for animals with the tools they need to help animals live healthy lives.
Healthier animals are the key to making our lives better - This is the fundamental belief uniting all global Elanco employees. That’s why we are committed to the idea that our business can be a unique force for good for all in society.
Through our Elanco Healthy Purpose™ framework of Environmental, Social and Governance (ESG) commitments, we focus on delivering sustainable solutions to advance the well-being of animals, people and the planet. This program also enables our employees around the world to take paid time off to make an impact as a volunteer, offering their time or talent to give back to our customers, causes and communities. #ElancoHealthyPurpose #WeAreElanco
