Artist Support Specialist

Company Description

Before TuneCore, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while retaining 100% ownership of their music. Today, TuneCore is the leading independent development partner for self-releasing artists to build audiences and careers – with technology and services across distribution, publishing administration and a range of promotional services. The company is headquartered in Brooklyn, NY, and owned by Paris-based Believe, one of the world’s leading digital music companies. The company is one of the fastest growing companies in the music industry and is actively investing in the continued growth of the business. 

We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company that cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. The pursuit of innovation inspires us to work hard for our artists, while collaboration drives the way we work and approach our company’s social responsibility.

Join TuneCore as we embark on the next phase of innovation in the music industry. Be part of the team that bridges the unmet and evolving needs of creators by building the tools and services that make their lives better.

Job Description

As an Artist Support Specialist, you will work directly with TuneCore artists via email and phone to help them distribute their music online, answer their questions, and resolve any issues they have about their service.

• Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services
• Resolve issues and questions customers have about TuneCore products and services
• Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
• Product account management
• Provide information on customer and product issues to your team’s Lead Agent
• Work with a team on special projects as needed
• Report technical and communication issues to better service TuneCore artists
• Perform other duties as assigned by management
• Work on a flux schedule to provide support for our artists over weekend hours.

Qualifications

• At least two years of experience working in an office and/or customer service preferred
• BA/BS preferred
• Strong communications skills: written, verbal, and interpersonal
• Working knowledge of Mac and the Microsoft Office Suite
• Understand the importance of good customer service in-person, via telephone, and via email
• Manage time effectively and prioritize workload
• Ability to work well independently, and as part of a team
• An understanding of the digital music industry 
• Fluent in English 
• Experience with Zendesk a plus

Education:

• BS/BA degree

Additional Information

Where you'll be

This role will be based out of our Nashville, TN office. TuneCore operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 7 days per month on a flexible schedule organized at the department level. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Working At TuneCore 

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are fairness, expertise, respect and transparency. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist. 

CSR Strategy: Shaping Music for Good 

Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.

We strive to shape the music industry for good by building trusting relationships with artists and partners, investing in the growth and talent development of our local markets, and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity, diversity, equity & inclusion, environmental sustainability, and wellness for our employees, artists, and industry partners.

Shapers Program 
Employees have the opportunity to join the Shapers Program, a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives. Shapers develop action plans, educate teammates, support the implementation of programs, and inspire action within the organization on causes and issues that align with TuneCore and Believe’s SMFG priorities.

Recognition and Awards:

• Fast Company's 10 Most Innovative Companies in Music list (2023 & 2024)

• Crain's Best Places to Work in NYC (2022, & 2023, 2024)

• Billboard Women in Music List: Andreea Gleeson, CEO (2023 & 2024)

• Billboard Indie Power Players List: Andreea Gleeson, CEO (2021, 2022, 2023, 2024)

• Billboard's International Power Players List, Andreea Gleeson, CEO (2021, 2022, 2023, 2024)

Benefits & Perks: 

At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to: 

• Paid Time Off including vacation, holidays, paid bereavement, unlimited paid sick days, and company-wide week off between Christmas and New Years—every employee needs time to take care of themselves and their family.

• “Wellness Fridays” year-round (close at 1pm on Fridays) 

• Universal Paid Parental Leave for both parents - because we know your newest family member(s) deserve your undivided attention. 

• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - your health comes first. 

• 401k match - an investment in your future. 

• Company wide events, outings and volunteer days – we have team spirit and know how to have fun! 

• Hybrid Work - employees have the option to work primarily remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies. 

• Learning and development opportunities and career development training – we believe in promoting and growing our leadership from within the company and proactively invest in our people. 

• Free distribution subscription for employees – so you can experience the magic of releasing music worldwide (and give us valuable feedback!). 

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.