Arity - Customer Support Analyst Intern

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Team
As the connection between the client and company, the Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is - you guessed it - a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They're empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction. The Customer Success team is the advocate for our clients - the sounding board. Do you think you're up for the challenge?
The Role
Arity has an exciting internship opportunity within our Customer Success Organization as a Customer Support Analyst. The Intern who fills this role has an interest in how to make transportation safer, smarter, and more efficient as well as a pension for learning how to work with a diverse set of Customers and their data. The Customer Support Analyst Intern will shadow a number of roles within the Customer Success organization to understand best practices in Customers Success, SaaS and Support. You are passionate about technology and data and are on your way to building a career in this space while understanding how products and solutions are architected and supported.
Responsibilities:

• Shadow Arity team members to become familiar with Arity flagship products in Telematics and Mobility such as Routely, the Arity SDK and APIs, which support these products.

• Learn about all facets of being a member of Customer Success - selling, nurturing, supporting and having long term relationships and experiences with Customers.

• Learn about our Customers - their business strategies, goals and how using Arity Solutions and Services helps Customers to achieve their goals.

• Learn new technologies in support of Arity's cloud-based infrastructure, APIs, SDKs and mobile technologies.

• Learn how to work with debugging tools such as Postman and Jupyter Notebooks.

• Learn how to troubleshoot and resolve issues, working with internal and external resources, and learn customer support best practices.

• Collaborate with Product, and Engineering, to understand the implementation, and adaptation, of Arity products, solutions, and capabilities, based on feedback from Customers and your key learnings.

• Collaborate with Customer Success Managers to share critical client activity as you are assisting with troubleshooting issues.

• Mature your skills in iOS, Android, mobile testing, data analysis and processing.

Required Qualifications

• Working toward a degree in computer science, software engineering and development, or relevant work experience.

• Introductory coding and/or mobile development experience

• Knowledge of mobile development tools

• Mastery of excel for analyzing data (use of pivot tables, formulas)

• Interest in data analysis and processing

• Proven ability to understand technical concepts and distill into business terms for key stakeholders to understand

• Interest and passion for working with progressive technologies

• Strong communication and presentation skills.

Preferred Qualifications

• Development experience with mobile apps in iOS or Android

• Exposure and/or experience using APIs

• Exposure and/or experience working with postman, apigee, Jupiter, and/or cloud technologies

Compensation offered for this role is between $20 and $42 an hour and is based on experience and qualifications.
Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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