AR Escalations Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Accounts Receivable Escalations Lead is responsible for overseeing the day-to-day operations of an assigned group of accounts, ensuring timely collection of customer payments by managing workflows, monitoring aging receivables, resolving customer AR related issues, and identifying process improvements to optimize cash flow and maintain accurate financial reporting within company guidelines. 

Key Responsibilities:

• Collections Management:
  • Actively manage outstanding receivables by reviewing aging reports, identifying overdue accounts, and initiating appropriate collection actions. 
  • Contact customers to follow up on outstanding payments, navigate and lead on dispute resolution efforts, and resolve billing or other discrepancies. 
  • Assist Collectors with complex issues or unresolved disputes impacting customer payments.
  • Escalate complex collection issues to Management when necessary. 
• Process Improvement:
  • Analyze current accounts receivable processes to identify areas for improvement and implement changes to streamline workflows and increase efficiency. 
  • Develop and maintain clear documentation of procedures and policies related to accounts receivable functions. 
• Reporting and Analysis:
  • Generate regular reports on key accounts receivable metrics, including aging analysis, collection trends, and bad debt write-offs. 
  • Analyze data to identify potential risks and opportunities for improvement. 
  • Provide insights and recommendations to Management based on data analysis.
• Customer Relationship Management:
  • Build strong relationships with customers to proactively address AR concerns and promote timely payments. 
  • Collaborate with sales and customer service teams to resolve customer issues and ensure a smooth collections process. 

Required Skills and Qualifications:

• Bachelor's degree in accounting, finance, or related field 
• Proven experience in accounts receivable operations, preferably in a leadership role 
• Strong understanding of accounting principles and practices 
• Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders 
• Proficiency in ERP systems and related accounting software (SAP preferred)
• Analytical skills to interpret data and identify trends 
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment 

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$50,200 - $83,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!