As an Apprentice Business Administrator you will join our high preforming team which will see you building new skills, while applying your knowledge to real-world live projects. There will be plenty of opportunities to explore your potential and you’ll enjoy full support from your line manager.
You primary role of Office Administration is to manage Open Customer Orders, After Sales support for fulfilled orders and Site Maintenance administration tasks. This includes scheduling and assigning work orders, maintaining accurate records of maintenance activities, coordinating with suppliers for spare parts and equipment procurement, and monitoring inventory levels for maintenance supplies.
What You’ll Do at Work
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Managing the Forward (Order Fulfilment) & Reverse Logistics (Warranty credit & Repair Returns) processes.
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Liaising with internal teams, suppliers, and customers to ensure smooth and efficient logistics operations.
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Tracking and documenting all logistics activities, including the status of product returns.
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Coordinating maintenance scheduling and assigning internal work orders.
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Maintain accurate records of maintenance activities, work performed, parts used, and costs incurred.
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Analysis and reporting on Forward & Reverse Logistics data to identify improvement opportunities.
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Implement and maintain Forward & Reverse Logistics Policies and Procedures to ensure compliance with company standards and regulations.
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Cross-functional team collaboration to reduce Complaints and improving Customer Satisfaction.
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Sourcing and procuring spare parts and equipment for the maintenance team.
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Full adherence to organisational policies and procedures
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Demonstrate knowledge of Import and Export procedures into and from the UK.
Where You’ll Work
You will be based at our Letchworth Distribution centre
Units 1,3&4 Works Road. Letchworth. SG6 1FF
Training
College or Training Organisation
MBKB
Your Training Course
Business Administration level 3
Your Training Plan
You will enrol in a level 3 Business Administration qualification with our training provider MBKB.
This will be done remotely whilst working in your role.
Requirements / Essential Qualifications
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GCSE or equivalent English (Grade 5) essential
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GCSE or equivalent Maths (Grade 5) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
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Communication skills
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IT skills
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Organisation skills
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Team working
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purpose led
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customer driven
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future focused
Other Requirements
This exciting opportunity is site based so traveling to and from Letchworth is essential.
About the Company
Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our focus is on creating intelligent buildings, efficient energy solutions and integrated infrastructure. We invite individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse projects and opportunities.
https://www.johnsoncontrols.com/
After This Apprenticeship
Upon completion of this apprenticeship there are many internal opportunities within the company
Many of our previous apprentices have become leaders and managers who take control of their own teams.
What We’re Offering
Salary- £14,730
Competitive basic salary with fantastic additional earning potential and a Company Pension - Enjoy 25 days holiday plus bank holidays, uniform, personal protection equipment, and ongoing training -Earn extra with Overtime pay.
What’s Next?
Suitable candidates will be contacted via email to provide their evidence of required certifications. Once we receive the evidence of certification you will have a screening call with a recruiter to discuss the position. Afterward, you will be invited to an assessment centre, where you will participate in a practical assessment, meet the team, and have an interview.
Candidates will receive a response regarding the outcome of their application. If successful, they can expect to begin the apprenticeship with Johnson Controls in the late summer of 2025.
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
