AppOps Analyst

AppOps Analyst

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you.

You are a hands-on developer responsible for maintaining and supporting Interac’s highly distributed, high-performance payment system. You will diagnose and resolve infrastructure and application issues to ensure optimal performance and availability of all our IT applications and provide root cause analysis with recommendations for improvements. You will also focus on Site (Application) Reliability Engineering activities, including proactive monitoring, responding to alerts and automation. You will be required to lead the investigation calls and be available on call. As part of this role, you will work with senior team members to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset, paving the way to the SRE-based next-generation Interac platform.

You’ll be responsible for:

• Understanding large-scale Java applications, database architectures, application monitoring and fault management.

• Understanding of WebSphere, Docker, Kubernetes, and Cloud Architecture.

• Troubleshooting applications by leveraging APM tools like AppDynamics/Dynatrace.

• Application support and maintenance of Java/JEE applications.

• Having an SRE mindset toward ensuring Application Availability.

• Identifying the application monitoring needs or performance issues and instrumenting them appropriately in AppDynamics and Splunk.

• Designing and instrumenting AppDynamics monitoring and tuning (health rules, alerts) for various applications.

• Understanding of Networking concepts and Network hardware.

• Investigate and find root causes through logs on Linux servers.

• Be able to write queries and pull reports on Database and Splunk.

• Integrations between AppDynamics, Splunk, PagerDuty, and ServiceNow.

• Identifying areas of automation for building self-remediation needs.

• Creating or updating performance analysis reports & dashboards, Knowledge base.

• Proposing and implementing solutions to improve application availability and reliability.

• API & Microservices technologies and containers

You bring:

• University Degree in Computer Science Engineering or an equivalent combination of education and experience.

• Experienced in Core Java Object Oriented programming and understand basic Enterprise Integration Patterns.

• Overall, you have 5+ years of software development (Java)/ maintenance experience, preferably with experience in payment systems or the banking domain and can test and devise solutions.

• Have a minimum of 3 years’ experience in Application Support, focusing on improving application reliability by enhancing application monitoring, designing, and instrumenting dashboards and tuning alerts, preferably with AppDynamics, and Splunk.

• Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity

• Experience in network troubleshooting and Infrastructure tuning.

• Strong SRE Background and focus on improving the reliability and stability of the infrastructure.

• You are a strong team player and can communicate across different teams efficiently - verbal and written (technical documentation).

• Experience in using CI/CD platform for deployment.

• You have debugging expertise in the Java tool stack and good knowledge of REST APIs.

• Excellent understanding of ITIL service management processes.

• Experience in supporting high-throughput, low-latency systems.

• You have experience in maintaining high-performance, service-oriented architectures.

• Experienced in scripting tools such as Power Shell, BASH, Python, and Ansible.

• Must have RDBMS expertise - Oracle or DB2.

• Have a solid understanding of different open-source packages, preferably Spring, Apache and data transformation (jaxb2, JSON, XML).

• Participated in the overall delivery of software components as part of an agile development process.

• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.

• Willingness to learn new technologies and maintain industry knowledge.

• Demonstrated ability to achieve successful outcomes when handling difficult situations & customers.

• Demonstrated ability to manage multiple priorities & follow through on projects to completion.

• Stay organized and deal with information from different sources simultaneously.

• Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.

• SRE (Site Reliability Engineering) expertise is nice to have

Interac requires employees to complete a background check that is completed by one of our service providers.  We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values:  They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you