Applications Support

Job Description
DESCRIPTION:
Duties: Provide application support for Trade Management technologies. Resolve technical and functional issues, and respond to software-related queries from Traders, Middle Office, and Back Office Users related to Trade Booking, Pricing and Risk, PnL Calculations and Settlements. Provide technical support for market data. Monitor software application health and processes. Ensure application availability and delivery of critical feeds before SLA. Work with regional and global IT support teams. Perform detailed analysis on production problems, engage and coordinate with different teams for resolution. Identify frequent back end updates performed for production stability and coordinate with Global Production Management and Development teams to prioritize and fix bugs. Prepare and maintain relevant technical knowledge repository.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Applied Computer Science, Computer Science, Computer Engineering or related field of study plus 6 (Six) years of experience in the job offered or as Application Support, Software Engineer, IT Associate, IT Consultant, or related occupation. The employer will alternatively accept a Master's degree in Applied Computer Science, Computer Science, Computer Engineering or related field of study plus 4 (Four) years of experience in the job offered or as Application Support, Software Engineer, IT Associate, IT Consultant, or related occupation.
Skills Required: Requires experience in the following: Production management team or application support within financial services industry; Sybase; SQL; PL/SQL; Windows; Linux; Finance domain, including Investment Banking products; Configuring gateways, alerts, and rules in ITRS; Geneos monitoring tool; Python programming; Sybase database replication; AWS Cloud Computing; Agile Methodology.
Job Location: 600 Travis St, Houston, TX 77002.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.