Applications Support

Job Description
DESCRIPTION:
Duties: Work on all aspects relating to the support and modification of the Application suite. Actively participate in investigation and remediation of Production issues in the portfolio and closely follow up with the vendors. Gather, Analyze and document financial data requirements for Multiple Business processes. Support Production Roll-outs and assist with JIRA boards. Work closely with Product owners for incremental delivery metrics and remove pending impediments. Responsible for conducting scrum ceremonies and ensure that the Risks and Issues are escalated to proper channel and are addressed in a timely manner. Build and maintain strong internal stakeholder relationships. Identify customer needs and oversee service delivery within the business context. Manage conflict and ensure the team's processes and tasks are carried out efficiently.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Computer Engineering, Computer Science, or related field of study plus five (5) years of experience in the job offered or as an Applications Support, Project Manager, Technical Test Lead, Software Engineer Test, Test Engineer, or related occupation. The employer will alternatively accept a Master's degree in Computer Engineering, Computer Science, or related field of study plus three (3) years of experience in the job offered or as an Applications Support, Project Manager, Technical Test Lead, Software Engineer Test, Test Engineer, or related occupation.
Skills Required: Requires experience in the following: Maven; Java; JIRA; GIT; ServiceNow; Jenkins; Shell scripts; continuous integration (CI) and continuous delivery (CD); SoapUI; Agile; Postman; Agile Project management; SQL Query Analyzer; Kibana; Qlik.
Job Location: 8181 Communications Pkwy, Plano, TX 75024. Telecommuting permitted up to 40% of the week.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.