Applications Support Engineer

Job Description
This is an exciting opportunity to join the Securities Services technology group at JPMorgan. In this business-facing technology support/SRE role, you will be at the forefront of supporting technology solutions for various products within Securities Services, both locally and globally. This role offers a unique chance for career progression within a rapidly growing business area.
As an Application Support Engineer at JPMorgan Chase within the Securities Services technology group, you will play a crucial role in a business-oriented technology support/Site Reliability Engineering position. Your responsibilities will include providing technology solutions for a variety of products within Securities Services, both within sites across the Asia Pacific and globally. This role offers a genuine opportunity for career advancement within a business area experiencing growth. You will serve as the primary technology interface for business and operations teams in Manila and across the Asia Pacific region, offering business-oriented technology support and managing production technology incidents until they are resolved.
Job Responsibilities:
• Providing business facing technology support to business and operations groups across the Asia Pacific region.• Working within a follow-the-sun support model with global counterparts • Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners• Performing post incident analysis, identifying, tracking and implementing preventative measures• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment • Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
Required qualifications, capabilities and skills:
• Formal training or certification on Technology for Financial and Banking sector concepts and 3+ years applied experience• Bachelor's degree in Engineering, Computer Science, or Information Technology• A proven track record of Production Support & SRE: A clear understanding of SRE protocols and methodologies • Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log & message bus monitoring• Experience in disaster recovery planning and test execution• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages
• Experience and Skills in the following:

• Scripting languages such as: Perl, Python, Linux/UNIX shell
• Database: Oracle, MS-SQL, PostgreSQL, Casandra, Snowflake
• Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos
• Schedulers - Control-M / Autosys

Preferred qualifications, capabilities and skills:

• Ideally: AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch (& DataDog)
• Prior experience in JAVA development is a plus

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.