Applications and Workflow Consultant II

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

We are seeking an Applications & Workflow Consultant II who is responsible for successfully conducting Applications and Workflow analysis, design, implementation & configuration, training and optimization for Radiology and/or Cardiology Healthcare IT solutions. The role will require current and future state Workflow Analysis, designing of future Workflow, determining and implementing applications optimization and configuration needs based on best practice methodologies and development and delivery of training plans for clinical and technical healthcare IT customer stakeholders including both super users and end users and will require mentoring of Applications & Workflow Consultant I roles. This role will identify, file and follow-up on product features and issue requests associated with project implementations and be proactively involved in change management processes related to customer projects.

The focus and mission of this role is to deliver analysis, planning and implementation of workflow design and consulting as required and planning and delivery of training to customers so that they achieve the desired results at all stages of their journey with our products, realizing the full value of our software and services.

• Conduct Current State Workflow Analysis (as required).
• Build requirements documentation.
• Determine application optimization within the department and provide the customer with Best Practice methodologies.
• Configure and work with 3rd party vendors to integrate solutions through published APIs.
• Verify configuration and integrations and support the client with workflow and end-to-end testing of the solution.
• Analyze unique configurations of customer sites and customize processes and training accordingly.
• Develop training plans and documentation.
• Provide Application Training and support to other staff from other groups as required.
• Coordinate and provide Super User application training.
• Prepare and bring the client “live” on the new solution, provide go-live support and post live support.
• Managing multiple projects at one time.
• Proactively involved in change management processes related to implementations.
• Act as support for pre-sales technical processes, including but not limited to gateway installs and technical requirements reviews.
• Identify, File and Follow-up Product Features and issue requests during implementation.
• Adapting and meeting the expectations of challenging customers.
• Utilize SQL language knowledge for internal reporting and customer reports upon request.
• Mentor Applications and Workflow Consultant I team members.
• When required, participate in discovery calls for scoping new projects.
• Work collaboratively with the team as well as other teams within the organization.

Qualifications

Employment Prerequisites

• Bachelor's degree in Computer Science, Health Science or Education; and/or Certified Radiology Technologist; or 2-4 years of experience in Radiology or Cardiology
• 2-4 years of experience in Healthcare or IT related roles
• Eligibility for Department of Defense clearance

Desired Competencies

• Excellent customer service skills and communication (email/phone/in-person).
• Knowledge of enterprise level Radiology and/or Cardiology Healthcare IT solutions
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience configuring/troubleshooting LANs/WANs; in-depth understanding of the following: IP addressing, subnetting, DNS, etc.

Travel Requirements

• Availability to travel up to 25% of the time.
• Valid passport (or the ability to obtain one).

Additional Information

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

#LI-REMOTE

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment