Application Support

Job Description
As an Application Support at JPMorgan Chase within the Employee Platform, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.
Job responsibilities

• Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root.
• Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident.
• Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code.

Required qualifications, capabilities, and skills.

• Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience in observability and monitoring tools and techniques.
• Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script)
• Experience in observability and monitoring tools and techniques.
• Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc.
• Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform
• Eagerness to participate in learning opportunities to enhance one's effectiveness in

Preferred qualifications, capabilities, and skills

• Experience and understanding of Genetec Security Desk
• Understanding of cloud infrastructure

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.